Program Administrator - Solomon Page : Job Details

Our client is seeking a Program Administrator to join their team! The Program Administrator provides support for the Compliance and QPM departments to ensure the effective, efficient, and professional implementation of administrative, quality assurance/improvement and compliance initiatives. The Program Administrator supports department operations and schedules. This position also requires communication with internal and external stakeholders, so excellent communication skills are essential.

• Pay $28 per hour as temp, if/when perm will be 58-59k
• Hybrid schedule – 1 day per week in office mandatory (Wednesday), but may also be required to work 1 more day in office each week.

Responsibilities:

Compliance and Quality Performance Management

• Provide full administrative support for meetings/trainings/activities as directed. Create and distribute meeting minutes, training and other Compliance/QPM materials then track and follow up with the receipt of attestations where necessary.
• Assist the QPM and Compliance team members in collecting, formatting and collating presentation slides for meetings and trainings.
• Support tracking of ongoing compliance with quality, training, and regulatory requirements of network provider agencies, board members, committees and vendors.
• Maintain up-to-date written documentation, policies and procedures related to agency and program quality and compliance operations.
• Develop and implement administrative procedures for the Compliance and QPM departments.
• Under the supervision of the CO & VP of QPM, perform administrative tasks related to participants' Request for Records and Fair Hearings, which include pulling records, drafting appropriate letters and sending records via encrypted, secure method.
• Support project management for Compliance and QPM Trainings/activities quarterly and as needed.

General Administrative Support

• Prepare and monitor department calendars meetings, trainings, and events and work to resolve conflicts as they arise.
• Orders department supplies and equipment when needed.
• Manage tasks related to extracting, cleaning, and sending data to the Data Team for the purpose of measuring performance across network providers.
• Develop and maintain a system to manage all files, both paper and electronic, to ensure accessibility and accuracy of record keeping.
• Prepare reports on department/projects activities and identify any barriers to meeting designated timeframe for completion. Keep reports and records up-to-date.
• Recommend improvements in system workflows to increase efficiency and work with relevant staff to change and monitor approved improvements as needed.
• Collaborate with various departments and agencies to ensure timely incident reporting, project completion and meeting strategic goals and key performance indicators.
• Perform other duties as assigned.

Qualifications:

• Minimum educational requirement – Bachelor's degree.
• Minimum of 3 years of administrative experience supporting core programmatic functions.
• Experience in a work environment that includes multiple stakeholders.
• Has significant familiarity with non-profit organization management and can work well in a fast-paced environment. Can work with department staff to recommend systems of efficiency.
• Understands business implications of decisions, and can align responsibilities with department goals, while using administrative tasks to achieve organizational goals.
• Has the ability to independently conceptualize, execute and document projects from inception to completion.
• Preference will be given to candidates with experience serving and/or developing systems who serve persons with chronic health conditions, behavioral health conditions, persons experiencing homelessness, and persons with Medicaid.
• Knowledge of New York state's behavioral health landscape including knowledge of its behavioral health providers.
• Impeccable organizational skills with strong attention to detail.
• Excellent written and verbal communication skills.
• Knowledge of Microsoft Forms or similar application.
• Solid demonstrable skills in Microsoft Office Suite – with medium to advanced knowledge of Excel, Word and PowerPoint.
• Comfortability managing and manipulating data.
• Excellent technological skills including Zoom and willingness to learn new systems.
• Strong technological skills in use of software and web-based computer applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
• Ability to multi-task, manage and appropriately prioritize between competing projects.
• Able to demonstrate flexibility and adapt quickly to change.
• Excellent interpersonal skills.
• 3+ years experience in an administrative role
• Will be a good amount of training to their internal systems
• Strong attention to detail and ready to chip in on projects is essential
• Experience working in a non-profit is major plus
• Data analytics experience a major plus

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.