Program Administrator, Margaret Hackett Family Program - The University of Chicago : Job Details

Program Administrator, Margaret Hackett Family Program DepartmentBSD NSU - Research - Margaret Hackett Family Program About the DepartmentEstablished in 2018 within the Department of Neurological Surgery, the Margaret Hackett Family Program in CNS Congenital Anomalies at the University of Chicago (MHFP or the 'Program') was created to make a difference by supporting research, patient care, and education initiatives focused on improving the lives of people impacted by congenital anomalies of the central nervous system. Job SummaryThe job provides specialized business support for the Margaret Hackett Family Program (MHFP), which includes direct support to patients and families diagnosed with CNS Anomalies (Chiari, Craniosynostosis, Hydrocephalus, Syringomyelia, Spina Bifida) to create awareness of the MHFP while helping patients and families navigate the healthcare system, create and maintain support groups, and develop educational resources. Responsibilities

• Develops communication and marketing plan with Program Manager to promote MHFP including email campaign, newsletter distribution, and social media posts.
• Develops and expands Clinical Outreach Program to expand MHFP presence with Program Manager.
• Promotes MHFP to local Chicagoland clinics and hospitals. Networks to build relationships with local providers and administrators. Conducts virtual and in-person presentations to inform local providers about MHFP resources.
• Endorses MHFP resources at medical conferences/meetings in Chicagoland area.
• Networks to find local medical conferences/meetings with CNS anomaly providers.
• Attends local conferences/meetings to connect with providers and inform about MHFP opportunities.
• Creates Connect Groups for patients and families with CNS anomalies that meet in-person and/or virtually.
• Recruits and trains volunteers to form Connect Group for patients and families with CNS Anomalies.
• Assists with administration and logistics of educational conferences and events.
• Coordinates patient and family events to connect families and offer MHFP resources.
• Responds to requests received from patients, their caregivers and medical professionals for information and support in dealing with the challenges of CNS Anomalies.
• Collaborates with physicians and clinical professionals in the patient triage process, respond to patient requests and/or inquiries.
• Creates educational guides and handouts as needed for patients and families to navigate resources.
• Supports the delivery of services to program participants and/or beneficiaries.
• Coordinates quality assurance reviews and recommends changes as appropriate.
• Maintains program budgets and recommends or makes budgetary recommendations.
• May interact with faculty, researchers and staff for committee work or information.
• Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. Preferred Qualifications Education:
  • Bachelor's Degree. Preferred Competencies
    • Familiarity with central administration within a complex research university environment.
    • Excellent oral and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Handle sensitive and confidential situations and information with absolute discretion.
    • Maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
    • Excellent problem-solving skills.
    • Ability to use appropriate resources to resolve an issue.
    • Ability to follow an issue through to resolution.
    • Considerable skill in working both independently and as a team member.
    • Ability to take initiative and organize and complete projects with minimal supervision. Application Documents
      • Resume (required)
      • Cover Letter (required) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job FamilyAdministration & Management Role ImpactIndividual Contributor FLSA StatusNon-Exempt Pay FrequencyBiweekly Scheduled Weekly Hours40 Benefits EligibleYes #J-18808-Ljbffr