Program Analyst - Insight Global : Job Details

POSITION RESPONSIBILITIES:

This position will conduct research and product enhancement efforts for the HySat program, reporting to the Portfolio Health – Guest Experience team. HySat, The guest experience management platform, utilizes solutions like Medallia to capture and deliver insights across the organization. Responsibilities include leading and executing tasks related to HySat research projects, product enhancements, and guest experience measurement initiatives. This role involves managing tasks and collaborating with vendor teams (e.g., Medallia) and colleagues, participating in daily stand-up sessions, and integrating activities with the overall program team.

EXPERIENCE AND QUALIFICATIONS:

• 3+ years of experience in applied research, customer experience, or employee experience

• 2+ years of management, customer experience, and technology implementation or optimization experience

• Experience with statistical modeling software, preferably SPSS

• Experience using customer experience software, preferably Medallia

• Proven analytical ability and critical thinking skills, comfort with excel-based modeling

• Understand the hotel business or other related business categories and apply strategy new program enhancements

• Experience developing and executing large-scale programs and/or product rollout

• Creative/innovative approach to problem solving

• History of delivering results and implementing change

• Proven ability to collaborate across a highly matrixed organization

• Bachelor's degree required