Program Director - Catholic Charities of the Archdiocese of Miami : Job Details

This position of Program Director is an exempt position that is responsible for the day-to-day programmatic and financial operations at St. Bede's Workforce Housing. Incumbent in this position is responsible for finding and placing qualified tenants, ensuring that units are ready for occupancy, collecting monthly rents, and ensuring the property is in good working order. In addition, the incumbent is responsible for providing direct Case Management services according to the Housing Stability Process. This position requires the documentation of all efforts made according to regulatory body requirements which include Catholic Charities policies and procedures, federal, state, and local laws, accreditation standards, and other regulatory guidelines. The incumbent demonstrates sensitivity to the service population's cultural and socioeconomic characteristics.

Duties and Responsibilities:

Property Management

• Act as a liaison representing the agency relating to the functions, mission, and goals of the property.
• Develop an atmosphere and work processes which treat all tenants with dignity and respect.
• Maintain occupancy goals that meet all guidelines, resident selection criteria according to workforce housing guidelines and agency policies and procedures.
• Keep property occupied with qualified tenants/consumers, through advertising and lead follow-up.
• Maintain open dialogue with supervisors on vacancies, tenants, and physical condition of property.
• Meet potential tenants, assess their applications in accordance with regulatory guidelines.
• Select qualified tenants/consumers and develop rental agreements.
• Maintain all resident file documentation and financial transactions related to the leasing of the units in properly documented and secure order.
• Ensure Program is meeting required contractual outcomes.
• Serve as a member and attend monthly meetings of the Monroe County Homeless Coalition-CoC.
• Conduct outreach activities with Health and Human Services providers, local government, civic organizations, and the faith-based community.

Housing Stability Planning/Case Management

• Participate with Tenants/consumers in the development of the housing stability plan.
• Provide individually tailored case management to the needs of tenants, as needed.
• Quarterly review the individual's progress toward achievement of service goals and desired outcomes.
• Provide case-closing services.
• Ensure compliance with data entry in required database.
• Ensure follow-ups and referrals are completed within the specified timeframe.
• Complete and input all service information in the consumer data entry systems, as required.
• Maintain file documentation of all service activities.
• Participate with consumers in the development of a Service Plan.
• Provide monthly Life Skills meetings.
• Provide Case Management sessions as per regulatory requirements. Develop with consumer after-care and follow-up services.

Fiscal Management

• Control and approve all finance transactions and allocations according to pertinent guidelines and procedures within the approved budget.
• Coordinate with the Finance Department to establish rental rates according to Key West Workforce Housing guidelines.
• Maintain inventory of program assets according to pertinent guidelines.
• Develop and maintain a programmatic balanced budget.
• Monthly prepare and submit units of service and/or expenses related to contractual requirements.
• Monthly and/or weekly collection and deposit of program fees in a timely manner.

Facility Management

• Develop and implement a system to identify and perform routine repair and maintenance.
• Inspect property and arrange for repairs and new materials as required.
• Schedule maintenance, trash removal, landscaping, security, and other ongoing services and manage disputes with these service providers where appropriate.
• Ensure that emergency maintenance issues are resolved timely.

Risk, Compliance and Reporting

• Collaborate with quarterly review of all consumer files and complete corrective action regarding deficiencies using the CRR compliance checklist.
• Quarterly complete/review and submit PQI reports.
• Annually complete and submit a Tactical Plan and a Quarterly Indicator Form.
• Annually reconcile Consumer database.
• Submit within 3 calendar days all monitoring reports received.
• Annually distribute and collect an aggregate Consumer Satisfaction Survey.
• Participate/Complete monthly Safety Inspections and Fire Drills.
• Quarterly submit Safety Checklist and Fire Drill forms to Risk Management.
• Submit within 24 hours of an incident an Unusual Incident Report with all relevant documentation required by regulatory bodies.
• In coordination with Risk Management, investigate and resolve property complaints and rental violations.
• Collaborate with Quality Assurance to build policies and procedures that focus on tenant housing stability and eviction prevention.
• In conjunction with Risk Management, assist with compiling, completing, and maintaining resident information required for court documentation and eviction warrants.
• Complete and submit timely and accurate CIP Reporting and any other required documentation as per Catholic Charities guidelines, state licensing requirements, and COA Standards.

Fund Raising

• Develop considerations and collaborations for fundraising of $10,000 annually.

Grantsmanship

• Complete and submit grant proposals for renewal of current funding and new funding possibilities.
• Develop collaborative efforts with other Catholic Charities Programs and other agencies.

Additional Duties

• Communicate any problem/concern of the program to Supervisor in a timely manner.
• Complete all required trainings as per regulatory guidelines, funding, licensing, and other trainings as requested by supervisor.
• Comply with all policies, procedures, and requirements necessary to perform the function of this position.
• Perform additional duties and responsibilities as assigned by supervisor.

Physical Demands

• The work is usually sedentary, but may require long periods of standing, walking and/or bending and some light lifting. The work is mostly performed in a secure office setting.
• Ability to travel to meeting/training locations.

Educational & Experiential Requirements

• A minimum of an associate degree.
• 2 years of Social Services experience.

Reporting to this position

• NA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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