Program Manager, Family & Scholar Communications - Success Academy Charter Schools : Job Details

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Job Description

As the fastest growing, highest-performing charter school network in New York State, Success Academy is reimagining K-12 public education. Nationally recognized for our innovative, whole-child school model and outstanding academic results, Success Academy educators are empowering children from all backgrounds with the knowledge, skills, and self-belief to succeed in college and in life. We now need a results-driven Communications Program Manager to join our Customer Experience team.

Reporting to the Executive, Customer Experience, the Communications Program Manager will design strategies and oversee the day-to-day production of family and scholar communications.

Key responsibilities include:

* Work in collaboration with Network Teams to develop and execute communications strategies to support the family and scholar experience.

* Lead large-scale family and scholar communication plans end-to-end, while optimizing the family communications experience by advising on messaging, audience segment, timing, and channel.

* Develop and manage a School Communications Playbook that will be provided as a family communications resource to our school teams throughout the year.

* Handle one-off incident and safety communications effectively and efficiently.

* Lead and support a team of two to draft best-in-class content for a variety of channels (emails, text, robocall scripts, newsletters, presentations, talking points) and initiatives.

* Analyze performance metrics and make strategic recommendations on best practices to improve.

A successful applicant will have the following experiences and education:

Required Qualifications

* A minimum 8 years experience developing and executing communications at large organizations;

* Bachelor's degree in communications or related field from an accredited college or university;

* Experience successfully managing a team.

A successful applicant will have the following traits:

Required Traits

* Sophisticated writing, editing, and presentation skills;

* Strong organizational skills with attention to detail, including experience fact-checking and proofreading;

* Quick learner with an ability to work urgently in a fast-paced and results-oriented environment;

* Strong project management skills, with the ability to establish protocols and processes, and and execute concurrent, deadline-driven projects from beginning to end;

* Analytical ability to translate data into actionable insights;

* Willingness to work a flexible schedule, as necessary;

* A commitment to improving public education and ensuring all students have access to a high quality education.

To join our team, please upload a cover letter and resume that outlines your candidacy. Your cover letter should explain in detail your qualifications for the position. Resumes without cover letters will not be reviewed.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Compensation Range

Annual Salary: $90,000.00 - $110,000.00

Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.Learn more about our philosophy, benefits, and team at

Success Academy Charter Schools does not offer employment-based immigration sponsorship.