Program Manager Housing Services - New York City, NY : Job Details

YOU MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE, OR PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Office of Supportive/Affordable Housing and Services (OSAHS) helps former homeless clients succeed in permanent housing, by providing access to permanent housing with support services. OSAHS works closely with other divisions of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so that clients experiencing homelessness can move into safe, affordable housing that best supports their stability and integration in the community. Program areas under OSAHS' purview include the design and implementation of the Mayor's 15,000-unit supportive housing commitment, affordable housing for former homeless households, providing support services for former homeless seniors and developing innovative housing models to house in need individuals and families.

OSAHS supports and coordinates the development of affordable and supportive housing, provides referrals to and services in supportive, senior affordable housing and other related affordable and supportive housing initiatives.

Under general direction of the Program Director for Affordable Housing, the Program Manager for Housing Services in the Affordable Housing division of HRA's Office of Supportive/Affordable Housing (OSAHS) responsible for maintaining consistent communications with Housing Providers, and other divisions of Department of Social Services to ensure the provision of safe, stable housing and appropriate services for DHS clients to move into permanent housing. The Program Manager will supervise a team of Program Analysts who act as the primary liaisons between OSAHS and all Housing Providers to develop systems for monitoring providers through both on-site visits and monthly reporting. The Program Manager will ensure providers have technical support for their operations and services by mobilizing utilizing the resources of DSS/HRA and other government partners as needed. The Program Manager will be the primary liaison with DHS to effectively facilitate the referral and move in of DHS clients to the affordable housing providers. The Program Manager will monitor and analyze provider activity reports, conduct site visits, and be the lead with providers on budget submissions for contracts.

The Office of Affordable/Supportive Housing and Services, Affordable Housing Program unit is recruiting for one (1) Admin Staff Analyst-NMI to function as a Program Manager, Housing Services who, under the Director of Affordable Housing, will:

* Develop and support team of Program Analysts to monitor and evaluate affordable housing contracts with non-profit providers to ensure that the highest quality of service is provided and that terms of their contracts are being met. Provide technical assistance for program operation and services, coordinating with DSS and other partnering agency services as needed. 20%

* Act as primary liaison with DHS to coordinate all referrals to portfolio's housing providers. Ensure referrals made to all vacant units and that all DSS program areas are coordinated for rent subsidy and move in for all new tenants. Ensure ongoing maximization of all vacant units in portfolio, coordinating Program Services team and housing providers with DHS to ensure schedule of unit viewings, and move ins are completed and fully captured in the City's tracking system, CAPS. 10%

* Coordinate with Affordable Housing Contract Team Program Manager to review and analyze programmatic and fiscal reports, annual budgets and budget modifications, contract accruals and expenditures, and for coordinating the annual review/closed-out approvals for their contracts. Additionally, support start-up of new sites and contracts including ensuring transition for providers to ongoing program operations. 10%

* Facilitate regular meetings with contacted not-for-profit providers to ensure that ongoing occupancy standards are maintained, provide technical assistance in planning/implementing affordable housing programs, support development of quality operational polices and procedures and reinforce accurate and timely reporting of information needed related to all aspects of the contract. 10%

* Act as primary liaison for OSAHS with not-for-profit contractors, other government agencies such as, but not limited to the NYC Department of Health and Mental Hygiene and NYC Housing Preservation and Development, and other DSS/HRA/DHS divisions and service programs.

* Develop systems and schedules for monitoring monthly provider reporting and conducting site visits to review program performance and assist them to identify and correct program deficiencies. Conduct site visits as needed.

* Ensure the accurate and timely preparation and submission of unit's performance evaluations, contract documents for renewal or amendment of existing contracts.

* Monitor portfolio and program operations using the City's CAPS system, coordinating and providing suggestions for system improvements with system administrators.

* Ensure Program Services team's response to priority and emergency situations reported by non-profit providers is thorough and supportive to provider.

* Generate reports and data as requested by senior management.

* Participate on committees to review proposals submitted in response to RFPs procured through HRA, with special focus on services in supportive and affordable housing.

* Perform other related duties as directed by Director of Affordable Housing.

Work Location: 150 Greenwich Street 39th Floor New York, NY 10007

Hours/Schedule: 9:00am-17:00pm (Flexible)

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in 1 above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.