PROGRAM MANAGER - Helm Incorporated : Job Details

Program Manager

Work schedule is currently a hybrid model (3 days in the office and 2 days WFH).

Helm is currently interviewing qualified candidates for a Program Manager role within our Client Services division. This position is responsible for executing the account and program requirements as outlined in the statement of work. The Program Manager will work with the internal departments as well as external clients to facilitate the day-to-day operations. A successful candidate will have some merchandising experience and thrive in a customer service environment serving some of the biggest brands in the country.

Why work for us?

We offer a culture centered around accountability, integrity, and results; paired with great benefits and competitive salary. Benefits include Medical, Dental, and Vision coverage, 401k with company match, generous PTO, great work life balance, 10 paid holidays and much, much more.

A qualified candidate for the Program Manager position will have an immediate impact on the following activities:

• Program coordination and implementation
• Program specific product sourcing
• Project standards
• Inventory maintenance
• Presentations
• Report generation
• Customer Service

Essential duties and responsibilities of the Program Manager:

• Understand the client brand
• Collaborate with internal departments and external clients to ensure program standards exceed expectations in quality, efficiency, and budget
• Provide trends and consultative approaches
• Support Account Manager in facilitating accounts receivable
• Manage product presentation(s) and approvals
• Measure program metrics
• Generate and distribute daily, weekly, and monthly reports
• Facilitate internal cross-functional action plans and status meetings
• Source program specific products
• Facilitate purchase orders for spot buys
• Perform file maintenance and new product adds, including but not limited to copy writing and web image preparation
• Prepare and facilitate requests for inventory maintenance
• Prepare and respond to quotes for projects and/or orders
• Monitor projects, open orders, and/or customer issue log
• Occasional travel as required to oversee projects

Education/Experience for the Program Manager position:

Bachelor's degree in related discipline. Minimum 2 years project/program management experience.

Required Competencies for the Program Manager position:

• Proficient computer skills including Microsoft Office, Email and Web
• Strong organizational skills and attention to detail
• Effective project management skills
• Effective communication skills both written and verbal
• Sense of urgency
• Outstanding customer service skills

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