Program Manager - Eteam : Job Details

Job Title: Program Manager, Business Process Excellence

Location: New York, NY

Duration: 12 Months

Job Overview

The Business Process Excellence Program manager will be accountable for:

• executing and evaluating the Business Process Excellence Program
• providing training, coaching and guidance to the Global controllership team
• facilitation and management of process improvement initiatives

This includes engaging with employees across all levels of the organization to identify and scope Business Process Excellence related improvement opportunities, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer and employee experience.

The successful candidate will be a fast, clear and independent thinker who is naturally curious about end-to-end processes, is metrics and number savvy with an analytical mindset, has proven change management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment.

Responsibilities:

• Business Process Excellence Program execution
• Design, plan, organize, facilitate and follow-up on trainings, projects and events with the ability to switch back and forth between facilitative leader and driver as situations dictate
• Coaching of cross functional teams to ensure delivery of disciplined, data-driven, well-documented improvement initiatives
• Train and coach teams on KPI selection and design
• Encourage, motivate & foster an environment for teams to be receptive to change
• Global tracking of strategic goals and projects and facilitation of annual strategy planning
• Recognize and address improvement roadblocks for teams and organization
• Other duties and projects as assigned.

​QUALIFICATIONS

• Bachelor's degree level and a minimum of 5 years' experience in a program or project role or an equivalent combination of education and experience.
• Lean Six Sigma certification (e.g. . belt, black belt, master black belt or other)
• Experience in change & project management, stakeholder management and influencing people without authority
• Excellent written and verbal communications
• Ability to communicate with all levels of staff, management and senior leadership
• Capacity to think strategically and innovatively

Desired Characteristics

• Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
• Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our strategic goals.
• Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict.
• Previous experience working with remote teams, international experience a considerable plus.