Program Manager - The Just One Project : Job Details

JOB PURPOSE

The purpose of the Program Manager is to ensure the effective delivery of community services, resource coordination, and client support to improve the quality of life for North Las Vegas residents. The Program Manager oversees daily operations, supervises staff, and ensures program compliance while fostering a collaborative environment that promotes client empowerment and community engagement. This position plays a critical role in implementing programs that connect residents to essential resources, including food security, housing support, workforce development, and wraparound services, while tracking performance metrics and maintaining a high standard of client service delivery.

RESPONSIBILITIES

• Regularly meet with the Director of Social Services and the Program Director, keeping them informed on all program developments.
• Compile and conduct audits, submitting reports to the Directors.
• Lead, mentor, and supervise program staff, including case managers and administrative personnel.
• Pursue the continuous improvement of the program processes and resources to better serve our clients.
• Keep well-informed of updates in the fields that directly impact clients, such as budget cuts to social programs and services, policy changes, and emerging best practices.
• Ensure the center is a welcoming, safe, and supportive environment for clients, staff, and volunteers.
• Attend meetings with TJOP leadership to understand barriers, areas of opportunity and unexplored resources.
• Oversee the services provided to clients and assign clients to reporting case managers.
• Apply knowledge of critical responsibilities in order to prioritize caseload and set goals.
• Conduct regular team meetings to discuss program updates, client cases, and operational improvements.
• Provide training and professional development opportunities to enhance staff knowledge and skills.
• Conduct performance evaluations and offer ongoing feedback to ensure staff accountability and growth.
• Manage program budget and resources, and re-align expenditures to comply with program and grant requirements.
• Maintain and assume responsibility for client records, ensuring accuracy and data security in compliance with requirements.
• Ensure the delivery of client-centered, trauma-informed care that meets the diverse needs of the community.
• Monitor to assess the efficiency of the program services and drive routine re-evaluation and revision of the services as necessary.
• Establish and maintain program handbooks and standard operating procedures.
• Guide Case Managers on complex cases, assisting in navigating challenges and escalating issues to the Director of Social Services as needed.
• Collaborate with case managers monthly to develop Individualized Service Plans (ISPs) for clients focused on self-stabilizing.
• Conduct Case Reviews for clients at a minimum of once a month.
• Collaborate with Community Outreach Manager and Program DIrector to educate and recruit community partners to address potential barriers to client participation in services.
• Assist households in their financial literacy and budgeting skills as well as other life skills needed to self-sustain.
• Promote and educate clients about Program's wrap-around services.
• Mediate between clients and others to help resolve conflicts that may arise.
• Provide referrals and recommendations for employment and community-based services to help clients achieve their goals and become self-sufficient.
• Assess and re-assess clients to track progress and realign them on the road to self-sufficiency.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into Salesforce within 24 hours of contact.
• Any other job duties as assigned.

EDUCATION AND EXPERIENCE

• Bilingual ins Spanish
• Bachelor's degree in Social Work, Human Services, Public Administration, or a related field
• 3+ year of Non-Profit Experience
• 5+ years of experience in case management, social services, and community outreach.
• 3+ years of professional management experience, including direct reports, staff development and performance oversight.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.

KEY COMPETENCIES

• Demonstrates a commitment to understanding and addressing client needs.
• Fosters trust and rapport with clients while empowering them toward self-reliance.
• Adept at identifying challenges and developing creative solutions to overcome barriers.
• Skilled in mediating conflicts to achieve positive outcomes.
• Builds and maintains productive relationships with community partners to enhance service delivery.
• Engages effectively with clients, colleagues, and stakeholders to promote wrap-around services.
• Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Skilled at managing workflows, optimizing service delivery, and improving processes.
• Ability to address challenges with creativity and effective decision-making.
• Ensures accuracy in documentation, reporting, and compliance.

TECHNICAL SKILLS

• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Skilled in compiling, auditing, and submitting detailed reports to meet program requirements and ensure compliance.
• Experience with data entry, tracking metrics, and generating reports to measure program success.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.
• Capable of developing and delivering training materials for team members.
• Skilled in group facilitation and coaching techniques to empower clients and staff.

Must be able to pass a criminal background check and drug screening