Program Manager - Meals on Wheels - Henry Street Settlement : Job Details

Job Overview:

• Department: Meals on Wheels
• Schedule: 35 hours per week; Monday to Friday from 8am - 4pm with flexibility
• Type: Regular, Full Time
• Pay: 55,000- 60,000 annualizedsalary

Program Overview:Henry Street's Meals on Wheels (Healthy Senior Select) program delivers fresh and frozen meals to more than 1,300 eligible homebound Manhattan residents every day to help them stay healthy and independent in their homes and communities. Seven meals are delivered weekly, Monday through Friday; weekend meals are included with Wednesday and Thursday's deliveries. Current menu selections include: Standard Fare (Regular), Kosher, Chinese and Latin style meals are available in Fresh and Frozen form.Qualifications:

• Strong organizational, planning, and time management skills.
• Passion for social services, with an interest in supporting Older Adults.
• A minimum of 1 year of supervisory experience required.
• Meals on Wheels programmatic experience a plus.
• Knowledge of Department for the Aging (DFTA) policies and procedures.
• Demonstrated knowledge of routing and delivery.
• Excellent communication skills.
• Must have a valid driver's license, good driving record.
• Able to work effectively in collaboration with diverse groups of people.
• Food Handler's License, or ability to obtain within first 6 months of employment.

Responsibilities:

• Fulfills duties and responsibilities of the Program Director in their absence.
• Directs and ensures effectiveness of program's daily operations including incident management. In emergency situations, responds to the scene and provides leadership.
• Meets daily with and provides route assignments for all delivery staff.
• Coordinate with other program staff to ensure quality customer service and client satisfaction.
• Responsible for monthly site visits to food vendors to ensure contract compliance. Complete reports related to the visits.
• Complete audits and assessments as required.
• Review route sheets daily to ensure accurate documentation by the delivery staff. Review and restructure delivery routes quarterly to optimize delivery
• Hire, train, supervise and evaluate delivery staff. Monitor PTO balances and schedule and secure coverage.
• Oversees the performance management of delivery staff including conducting daily, weekly and monthly monitoring of staff out in the field; both scheduled and unscheduled. Develop educational and technical assistance training for delivery staff.
• Schedule and conduct quarterly training on program's policies and procedures as well as any related trainings for delivery.
• Monitor, maintain and purchase delivery supplies.
• Oversees all maintenance of delivery equipment and upkeep of all program vehicles.
• Adhere to DFTA and CMOW contract requirement and reporting of statistics.
• Oversee the Senior Companion satellite site and connect MOW clients with SCP Services.
• Collaborate with MOW team to develop and implement multiple menu options.
• Provides route coverage; and responds to emergency situations.
• Adheres to all DFTA policies, HSS policies, and MOW polies professionally and effectively
• Attends subcontractor meetings weekly, provider meetings monthly, and advisory meetings as requested
• Initiates referrals and meets with team leaders regularly to maintain and increase clientele
• Other related duties as assigned by the Program Director.

Essential Physical Job Functions:

• Must be able to deliver when needed
• Must be able to assist in delivery walk up at least 5 flights of stairs, lift 40lbs
• Ability to work onsite in the Lower East Side and travel around all 5 NYC boroughs