Program Manager (Retail Industry experience) - Cognizant Technology Solutions : Job Details

Title: Program ManagerLevel: Associate Director(Hybrid - Knoxville, TN)Overview:Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs. Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.Key Responsibilities:* Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management).* Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)* Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)* Provides insights on improvements while ensuring adherence to operational best practices* Drives optimal business value though scope management, change management, and communication ceremonies.* Supports pursuits (and/or runs them as programs) as required* Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client* Establishes and builds relationships with client and other stakeholders for the program* Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion* Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)* Owns the activation (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intentRequired Qualifications:* 10-12 years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations* Project/Program training and certifications (PMI/SAFe 5.0/Prince II)* Experience in delivering at least 1 or more complex programs involving teams across multiple geographies* Experience in senior stakeholder management, communication, and relationship* Experience being part of deal solutioning and identifying relevant risks* Can present solutions from the Program Management standpoint* Experience in managing client stakeholders across IT, VMO, and business* Adept with multicultural; multi-geo working teams and stakeholders* Experience in contract management* Program delivery experience involving 2 or more service lines* Experience in delivering Transformational commitment, productivity goals, offshoring commitment* Experience in delivering domain capability services or niche technology capabilities or new technologies to the market* Experience in leading/managing structured deals, takeover/acquisition, or divesture programsRequired Education: MBA or Master's degree strongly preferred; Bachelor's degree requiredWork Authorization: Must be legally authorized to work in US without the need for employer sponsorship, now or at any time in the future.Salary and Other Compensation:The annual salary for this position is between $104,850.00 - $166,500.00 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:* Medical/Dental/Vision/Life Insurance* Paid holidays plus Paid Time Off* 401(k) plan and contributions* Long-term/Short-term Disability* Paid Parental Leave* Employee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.#CB #LIThe Cognizant community:We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.* Cognizant is a global community with more than 300,000 associates around the world.* We don't just dream of a better way - we make it happen.* We take care of our people, clients, company, communities and climate by doing what's right.* We foster an innovative environment where you can build the career path that's right for you.About us:Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.comOur commitment to diversity and inclusion:Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Disclaimer:Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.