Program Scheduler - VITAS Healthcare : Job Details

Responsible for facilitating the conversion of referrals to admissions through the completion of the intake process with the use of effective communication, technology, and customer service skills while acting as a liaison between the Admissions Manager, the call center AC, referral sources, families, and hospice presentation program Admission Staff. Salary Range: $18-$23/ Hourly Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source. Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day. Call to be completed prior to 9 am local time. Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day. Check-in to be completed prior to 9 am local time. Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting Supports A...Scheduler, Program, Staffing, Customer Service, Admissions Coordinator, Healthcare, Manager