Program Specialist I - DEPARTMENT OF STATE HEALTH SERVICES : Job Details

Job/Position DescriptionUnder the leadership of the Vaccine Operation Group Manager, performs routine (journey-level) consultative services and technical assistance work with limited latitude for the use of initiative and independent judgement. Performs services and technical assistance work assisting in the planning and monitoring of the Immunization Quality Improvement for Providers (IQIP) Program; providing phone or clerical backup to the Unit when requested; assisting in the Texas Vaccines for Children (TVFC) Program to send survey questionnaires; and assisting staff of the Adult Safety Net (ASN) Program. This position requires exceptional time management skills, attention to detail and the ability to work in a fast-paced environment. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.(40%) Monitors and manages request for the DSHS Quality Assurance Coordinators SharePoint Site for quality assurance coordinators who conduct site visits for providers enrolled in the Texas Vaccines for Children (TVFC) Program. Conducts provider satisfaction surveys after completion of quality assurance site visit. Compiles satisfaction survey results for analysis by Quality Assurance and Improvement (QAI) Team Lead and Vaccine Operations Group (VOG) Manager. Documents activities for all members of the QAI Team on group calendars. Monitors the Centers for Disease Control and Prevention (CDC) Databases for updates to the Provider Education and Assessment Reporting (PEAR) and Immunization for Quality Improvement Program (IQIP) and reports updates, incorrect and incomplete information to QAI Team Lead. Alerts QAI Team Lead and Vaccine Operations Group (VOG) Manager of issues that arise. Serves as a resource to answer questions about the IQIP and PEAR compliance process and site visit tools, PEAR and the IQIP Database. Supports the QAI Team Lead in organizing the logistics needed for weekly team meetings. Diligently follows requests through to completion, working with appropriate parties to quickly resolve issues that delay timely processing. Reviews data and information for deficiencies and resolves issues that prevent processing. (35%) Monitors the QAI Teams email to provide technical consultations to healthcare professionals, Public Health Region (PHR) staff and Local Health Department (LHD) staff about quality assurance site visits conducted to providers enrolled in the TVFC Program. Compiles customer satisfaction survey results for analysis by team members. Communicates with QAI Team Lead and Vaccine Operations Group (VOG) Manager via phone and email. Documents activities for all members of the QAI Team on group calendars. Contributes to the development of site visit protocols and policies. (10%) Serves as an assistant to team members in the Vaccine Operations Group by reviewing documents prior to submission, creating meeting invitations, creating and editing presentations prior to oral delivery, and reviewing reports prior to submission to Immunization Unit leadership. Serves as back up for consultants by answering the Texas Vaccines for Children (TVFC) call center line and triaging as needed. Keeps a calendar of annual assignments, reports and deadlines for the Vaccine Operations Group Manager and Team Leads.(10%) Serves as a backup to staff assigned to the Unit and Group which may include answering phone lines, monitoring email assignments, distributing/sorting mail, or printing documen Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.