Program Supervisor V - Health & Human Services Comm : Job Details

Job Description: The Community Partner Program District Supervisor reports to the Community Partner Program (CPP) Regional Operations Manager within Access and Eligibility's Community Access Division. The Community Partner Program (CPP) is a statewide network of governmental, faith-and community-based organizations (community partners) contracted, trained, and supported to provide assistance to individuals receiving or applying for public assistance benefits. The CPP District Supervisor will be responsible for supervising the work of regional teams and establishing the teams' goals and objectives in collaboration with the Regional Operations Manager. Approves schedules, priorities, and standards for achieving goals; oversees program activities; guides the development and implementation of program, and monitors compliance with policies and procedures. The CPP District Supervisor will oversee the CPP's regional partnership recruitment, onboarding, training and technical assistance as well as partner retention. Leads the planning and coordination of meetings to provide programmatic updates and training. Assists with the coordination of CPP Forums. The successful candidate will demonstrate experience working in environments that emphasize innovation through new ideas, team building, and continuous improvement. The CPP District Supervisor performs complex administrative and supervisory program work and works under limited supervision, with moderate latitude for the use of initiative and independent judgment. This position requires knowledge of Health and Human Services Commission (HHSC) programs - Medicaid, Children's Health Insurance Program (CHIP) services, Supplemental Nutrition Assistance Program (SNAP). The position also requires work outside of regular hours and travel 65% of the time. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy, and willing to utilize personal vehicle to travel at 65% of the time. EJF (35%) - Staff Oversight and Supervision Assists Regional Operations Manager in providing ongoing supervision of staff that includes, but not limited to developing performance standards; providing performance evaluations; counseling; approving leave requests; providing training and staff development; providing guidance in handling difficult or complex program-related problems and challenges; making hiring decisions as well as recommendations for termination. Guides the planning and prioritizing of the work of others in order to ensure adequate staff coverage to meet program goals and objectives. Reports capacity and demand of resources and balances resources according to program priorities. EJF: (35%) - Program Administration, Monitoring, Evaluation, Quality Assurance, Reporting Oversees the local implementation of the CPP strategic plan and program priorities in the regions. Works with team to assure implementation and attainment of program goals and objectives. Assists with the overall assessment, planning, implementation, coordination, organization, and evaluation of regional activities to promote effective program administration and service delivery. Provides updates on regional team activities, accomplishments, and challenges. Conducts assessment of governmental, faith-and community-based organizations within assigned region (County/Counties). Works with Regional Operations Manager to develop yearly recruitment goals. Identifies and researches opportunities to strengthen services and programs. Oversees ongoing evaluation, data collection, and quality improvement initiatives. Prepares program and evaluation reports. Reports information on program activities using HHS designated database. Assists in developing and tracking programmatic performance measures - ensuring quality and accuracy of data collected. Ensures timely submission of reports. EJF (25%) Regional Support to Community Partners (Recruitment and Retention) Provides oversight of Community Partner recruitment and retention activities. In collaboration with CPP Manager and Regional Operations Manager develops yearly recruitment and retention goals. Oversees the identification and establishment of new community partners to increase and diversify the statewide network of Community Partners. Oversees and assists organizations with process of joining the CPP. Provides support and engagement throughout the establishment of the MOU process and ensures community partners are properly on-boarded into the CPP. Oversees and participates in providing and maintaining consistent and ongoing support to Community Partners. This includes providing technical assistance, troubleshooting and problem solving, in-person visits and remote contact, training, and presentations. Plans, coordinates, and facilitates events focused on providing programmatic updates and training to partners; collects and shares best practices and resources and works with partners to identify programmatic improvements. Works with CPP Leadership to coordinate local community partner forums. Implements and oversees retention strategies. EJF (5%) - Other Duties: Performs other duties as assigned that require limited supervision with the use of independent judgment and considerable initiative. Other duties include but are not limited to ensuring continuity of operations and supporting state and local stakeholder relations and engagement. Coordinating responses to stakeholder inquiries and legislative requests, as well as representing HHSC a locally based legislative events. Represents CPP, AES, and HHSC at regional and local community external stakeholder meetings, events and workshops. Presents timely and consistent information to stakeholders about the CPP and HHSC benefits programs. Participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities: •Knowledge of the principles and practices of program administration, management, and monitoring. •Knowledge of management, leadership, or project management processes and practices. •Knowledge of state and federal laws, rules, regulations, policy and procedures relevant to program - including but not limited to TANF, Medicaid, CHIP, and SNAP. •Knowledge of organizational and community development. •Skill in the use of a computer, computer software and applications, including but not limited to: Microsoft Office Suite and CAPPS. •Skill in interpersonal and communication skills, orally and in writing, with people with diverse backgrounds and at all levels of the organization. •Skill in identifying problems, evaluating alternatives, and implementing solutions. •Skill in interpreting and applying federal or state regulations, guidelines, policies or procedures. •Skill in effective oversight to include community assessment, planning, development, implementation and evaluation of programs/services. •Skill in organizing, coordinating, and prioritizing tasks, schedules, projects or reports. •Skill in implementing strategic plans and procedures. •Ability to provide proof of a valid driver's license. •Ability to utilize personal vehicle to travel 65% of the time. Knowledge of the principles and practices of program administration, management, and monitoring. •Knowledge of management, leadership, or project management processes and practices. •Knowledge of state and federal laws, rules, regulations, policy and procedures relevant to program - including but not limited to TANF, Medicaid, CHIP, and SNAP. •Knowledge of organizational and community development. •Skill in the use of a computer, computer software and applications, including but not limited to: Microsoft Office Suite and CAPPS. •Skill in interpersonal and communication skills, orally and in writing, with people with diverse backgrounds and at all levels of the organization. •Skill in identifying problems, evaluating alternatives, and implementing solutions. •Skill in interpreting and applying federal or state regulations, guidelines, policies or procedures. •Skill in effective oversight to include community assessment, planning, development, implementation and evaluation of programs/services. •Skill in organizing, coordinating, and prioritizing tasks, schedules, projects or reports. •Skill in implementing strategic plans and procedures. •Ability to provide proof of a valid driver's license. •Ability to utilize personal vehicle to travel 70-80% of the time. •Ability to plan, assign, supervise, and evaluate the work of others. •Ability to lead leading others in an environment of ongoing change. •Ability to develop policies, procedures, and processes. •Ability to prepare clear and concise reports. •Ability to establish and maintain effective working relationships with diverse groups at all levels of an organization and the public. •Ability to identify and analyze problems, evaluate alternatives, and propose effective solutions. •Ability to use, troubleshoot, problem solve, provide individual and group trainings and technical assistance related to technology solutions (websites, databases, software), programmatic standards and policy, and benefit programs. Registration or Licensure Requirements: Valid US Driver License Initial Selection Criteria: •A minimum of three (3) years of experience with Health and Human Service benefits including Medicaid, Temporary Assistance for Needy Families (TANF), Children's Health Insurance Program (CHIP), and Supplemental Nutrition Assistance Program (SNAP). •A minimum of two (2) years of staff supervision experience. •Experience to include supervision of staff working in different geographic locations. •Minimum of two years of experience working with multiple and diverse stakeholders. •Bachelor's degree from an accredited college or university. •Experience may be substituted for education on a year-for-year basis up to four years. Additional Information: This position has the ability to telework MOS Code: 1572 HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.I-9 Form - Click here to download the I-9 form.In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS