Program Support Assistant - Veterans Affairs, Veterans Health Administration : Job Details

Summary The Finger Lakes Healthcare System has 1 vacancy for a Program Support Assistant in the Engineering Service Department at the Canandaigua VA Medical Center. The incumbent coordinates activities with all other Care and Service Lines and also coordinates activities with other entities. They also coordinate activities and provides guidance and technical direction onoffice procedures to all unique disciplines within Engineering Service. Responsibilities Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include but are not limited to: Office and Administrative Duties - 90%: Provides leadership and expertise pertaining to clerical work performed in all sections under the Engineering Service milieu. Assures that department leaders are informed of updated and/or new policies, directives, etc. Monitors and provides follow-up on all Engineering Service policies to assure they are current. Answers questions concerning policies and procedures related to support/office services and new projects, requests, and shifts in priorities and commitments. Develops, executes and coordinates WOC Revocable Licenses for local organizations' usage of VA space (i.e. Auditorium, conference rooms), works closely with Regional Counsel. Organizes orientation for all new employees. Provides timekeeper or alternate timekeeper duties for all Engineering Service time and leave units. Ensures completion of reports and the meeting of deadlines for the entire Engineering Service to include all department supervisors. Coordinates all personnel needs with Human Resources to include organizational and recruitment, functional charts, position descriptions, personnel actions and participates on interview panels for vacant positions. Utilizes VISTA to submit, transfer, and close completed work orders by inputting work load data and filing and storing closed work orders. Works with Human Resources to provide documentation and supervisor assistance during hiring actions. Serves as record liaison for Engineering. maintains the Engineering File Plan and Record Inventory for all engineering departments, purges or archives records according to the VA Records Control Schedule. Public Contact Work 10%: Receives schedules, refers and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public local agencies and local political entities. Screens calls and personally fields calls when the requested information concerns routine and procedural requirements. supplies the requested information when the question concerns information the employee is familiar with or can easily get. Work Schedule: M-F 7:00AM - 3:30PM Position Description/PD#: Program Support Assistant/PD21I22O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/16/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Grade Determination: GS-06 You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs duties, priorities, commitments, policies, and program goals of the staff sufficient to perform non-routine assignments. Experience in processing of travel vouchers. Experience in the work orders and the maintenance and repair function of Engineering Service. Experience in usage of Veteran Health Information & Technology Architecture (VISTA) in regards to entering work orders, entering trip tickets. Experience in usage of VA Timekeeping system. Skills in applying diverse data gathering methods to collect various types of engineering and administrative data. Skills in applying diverse data gathering methods to collect various types of engineering and administrative data. Grade Determination: GS-07 You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in each unique discipline and relationship throughout Engineering, which include construction and maintenance. Performs duties, priorities, commitments, policies, and program goals of the staff sufficient to perform non-routine assignments. Experience in processing of travel vouchers. Experience in the work orders and the maintenance and repair function of Engineering Service. Experience in usage of Veteran Health Information & Technology Architecture (VISTA) in regards to entering work orders, entering trip tickets. Experience in usage of VA Timekeeping system. Skills in applying diverse data gathering methods to collect various types of engineering and administrative data. Ensures compliance with established policies, practices, procedures and controls to prepare recurring administrative status reports, correspondence, and documents. Skills in applying diverse data gathering methods to collect various types of engineering and administrative data. You will be rated on the following Competencies for this position: Attention to Detail Communication Computer Skills Customer Service (Clerical/Technical) Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.