Program Support Clerk - Veterans Affairs, Veterans Health Administration : Job Details

Summary This position is located at the Kernersville Heath Care Clinic (HCC) as part of the Salisbury VA Medical Center and is organizationally aligned under Prosthetics & Sensory Aids Service (PSAS). The position supports the administration section in the overall operations, policy development and resource planning for the management of PSA Programs, and provides sustenance service to the Inventory, Orthotic & Prosthetic Laboratory, & Procurement Sections. Responsibilities Issues stock items and updates electronic package in VISTA Manages clothing allowance program by receiving requests and assists with unique clothing needs Works closely with the VBA to assess the eligibility and reimbursement of damaged clothing Manages the Automobile Adaptive Equipment (AAE) program Manages the process of the Home Improvements & Structural Alterations (HISA) grant applications Develops and maintains information concerning encounters, medical record completion, scheduling & collaborates with Health and Business Administration (HAS) Assists with preparing Prosthetics budget projections Records and Organizes documents relating to expenditures Orders office supplies and learning materials through local budget Responsible for collecting, compiling, & tracking statistical data in support of program operations Performs various tasks using computer hardware & software (e.g., web searched, MS Office, VISTA) Assists in filing program files and personnel files Works closely with Patient Advocates, Experience Officers, and PSAS Leadership to resolve patient complaints & enhance public relations Work Schedule: Monday - Friday: 0800am - 0430pm. Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD018480 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: serves as the focal point and resource person, ensure programs developed at the top management level are transmitted to responsible parties; issue stock items and update electronic package in VISTA; manage the Automobile Adaptive equipment (AAE) program; manage the process of the Home Improvements and Structural Alterations; assist with preparing prosthetics budget projections based on studies; records and organizes documents related to expenditures; responsible for collecting, compiling and/or tracking statistical information in support of program operations and to access status or outcomes in relation to established performance measures, goals and objectives. You will be rated on the following Competencies for this position: Administration and Management Attention to Detail Clerical Communication Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires constant walking, standing, bending, and carrying light items such as books, medical devices/supplies, papers & files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.