Program Support Specialist (8047) - ACS Professional Staffing : Job Details

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. This Program Support Specialist position will oversee the coordination and execution of service contracts, including drafting Statements of Work (SOWs) and collaborating with project managers, subject matter experts, and contracting officers. This role requires managing procurement processes for hardware, software, and service orders, ensuring compliance with budget and inventory tracking. Additionally, the coordinator will handle equipment inventory management, maintain up-to-date documentation, and support project teams with data analysis and reporting. Candidates must have experience in procurement, contract management, and the ability to manage multiple tasks simultaneously. This full-time position is located in Spokane, WA.

Pay Rate: $32.97 - $47.1

Benefits:

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, Access Perks

Responsibilities:

• Draft and validate Statements of Work (SOWs) for service contracts including complex master contracts for manager review. This may require close collaboration with the project PM, Subject Matter Expert (SME) the organization's Contracting Officer's Representative (COR), or Contracting Officer (CO) to gather and compile relative procurement specifications, requirements, etc.
• Request unofficial estimates and budgetary quotes from various vendors for material orders purchased via P-card in coordination with manager, PM, COR, CO, etc.
• Engage PMs and SMEs to obtain detailed information, requirements, and specifications for service engagement contracts.
• Collaborate with Information Technology (IT), Operational Technology (J - OT), and the Control Center Procurement Team to develop best practices, standards, and process improvements for diverse procurement objectives.
• Work with PMs, SMEs, CORs, and COs on product consultations and deployments regarding procurement requirements, timeframes, security requirements, inherently governmental duties, and contract deliverables from execution to completion.
• Work with Accounting office and CORs on Service Contract milestones for payments and pre-payment schedules; create Contract Payment Authorizations (CPAs) in Asset Suite for verified approved invoices; track billing for budget tracking and forecasting.
• Review and validate materials received meet Control Center requirements.
• Maintain the J-OT / JO approved technology list by obtaining appropriate approval form from the architecture board and entering / recording the approved model information on the organizations' approved technology list.
• Create CAT IDs for the Asset Suite Catalogue, for new hardware standards created and approved by Management for the Control Center.
• Create a case or a Material Request (MR) in Asset Suite following currently approved processes, for Control Center hardware and equipment. Route MR for requisite approval.
• Track order status with Purchasing and Supply Chains.
• For hardware, software, or services; maintain expense budget spreadsheet, analyze accounting differences, and investigate needed corrections; escalate any questions or discrepancies to appropriate federal personnel.
• Perform credit card reconciliation and data entry for hardware group purchase card (P-Card) holder(s). Maintain efficient processes related to purchasing and procurement; provide recommendations for process improvements. Attend P-card (Micro-Purchase) training as requested or required for role holder.
• Coordinate with warehouse shipping to deliver items to Dittmer loading dock.
• Record procurement orders received in the Control Center Management System (CCM) database and notify the requestor to retrieve and confirm order.
• Support J - OT customers with procurement systems such as Asset Suite, Customer Relationship Management (CRM), and the Control Center Purchasing Database, by providing user assistance, training, troubleshooting, access assistance, etc.
• Conduct Federal Information Security Modernization Act (FISMA) reviews and perform liaison duties between Resource Managers (RMs) and CO's, coordinating information exchanges, explanation of changes to contract scope, schedule, or funding.
• Participate in Incident Reviews and Rapid Response Team (RRT) meetings by providing information related to the review; information will be used by SMEs and Reliability Standards Owners (RSOs) to help determine incident status.
• Process requests for cyber, physical, or logical access within the guidelines and regulations defined by NERC CIP standards, policy, and Control Center procedures.
• Coordinate with the Security and Compliance Team (SCT) and the training office for verification of NERC-CIP training, before granting new, cyber, physical, or logical access and yearly to verify all current access grants maintain training requirements.
• Verify all requests for cyber, physical, or logical access have a valid Personnel Risk Assessments (PRA) by checking the Security Office PRA verification source of record or by contacting the Security Office directly.
• Perform the revocation and reinstatement of access to cyber and critical cyber assets disabled because of Access Revocation processes or employee status changes per established procedures.
• Coordinate, initiate, and maintain the Access Review process by working with Managers and SMEs to verify business need of the granted privileges and that only those privileges that are verified have access.
• Coordinate with customers on visitor access requests to the Control Centers.
• Monitor Customer Relationship Management (CRM) cases assigned by the Access Revocation Team for access privileges to be revoked or reviewed to determine whether revocation is required.
• Review HRMIS/CCAR and other reports for access privileges to be revoked or reviewed to determine whether revocation is required.
• Maintain up-to-date, auditable documentation of processes.
• Propose and implement manager-approved changes for continuous improvement.
• Follow pre-set guidelines and established time constraints, to perform review of users with authorized cyber access to systems and unescorted physical access to Critical Cyber Assets or Access and Control Monitoring (ACM) Cyber Assets, verify access is/has been properly authorized per NERC standards.
• Budget Tracker, Orders & Invoices Report, and all tables within.
• LAN DESK Refresh, compile data from the Control Center Network Data Base (CCNDB) with the LAN DESK patching database to create asset patching list for use by the Operational Technology Infrastructure team.
• Maintain J-OT's library publishing process to verify documentation is published in a timely manner, version controlled, and appropriately reviewed and approved. Verify that appropriate Information Protection rules are adhered to and required document reviews are scheduled and recorded. Alert Staff to any deviations.
• Draft process guides, step by steps, and other procedures for duties of the position; update as needed to keep current.

Requirements:

• A degree in Business Administration, Business Management, Computer Science, Engineering (or closely related field) is preferred. A Business, Legal or Engineering background is strongly preferred.
• 8 years of experience is required with an applicable bachelor's degree.
• 10 years of experience is required with an applicable associate degree.
• 12 years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of program/project coordination/control and progressively more technical in nature.
• Expert proficiency in automated data systems to include SharePoint and Visio and a high degree of efficiency in technical dynamics of software output (e.g. use of advanced printing such as to plotters, capabilities of cross-software embedding for purposes of presentations, technical webinars, etc.).
• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact [email protected]

If you have any questions about our Reasonable Accommodation Policy, please feel free to email [email protected]