Project Administrative Support - PosiGen : Job Details

Essential Job Functions

• Review of customer lease documentation to verify all fields are accurately completed
• Support Sales Team division to facilitate proper operational flow
• Research and document the permit process for the areas that the installations are located
• Track outstanding documents needed to obtain permit
• Prepares documents to secure permit
• Partner with utility contacts to obtain permits
• Obtain permits from local government offices
• Provide support in managing and tracking job installations
• Support Documents Management team in receiving, sorting and prepping customer paperwork
• High Volume preparation of paper documents and data entry into databases/spreadsheets for tracking of grant compliance
• Answer phone and email requests from customers
• Communicate with all departments to improve customer experience
• Handle escalated customer inquiries
• Answer questions regarding system performance, maintenance
• Additional duties required as needed

Skills & Requirements Competencies

• Excellent communication skills
• Able to work independently and prioritize work load
• Ability to adapt in a fast paced, changing environment
• Ability to communicate effectively over the phone and email
• Team player attitude a MUST!
• Ability to follow management direction and take constructive feedback

Education/Experience

• High School diploma
• Minimum of 1-2 years of experience in a Customer Service role
• Minimum of 2 years of experience obtaining permits at the local level, preferably in the utility or construction industry is preferred
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required
• Knowledge of solar power energy field (Preferred)
• Construction industry knowledge (Preferred)
• Must be proficient in Microsoft Office (Excel and Power Point)
• SalesForce experience is a plus

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PosiGen is Much More Than an Energy Enterprise

• We are on a mission to help families take control of their energy costs and take back their financial freedom.
• We help the people we serve save money and make a positive impact on the planet that we all call home.
• Our passion is helping the families who need help the most
• Before we came along, solar panels were only available to the wealthy. We noticed that the people who needed to save money the most couldn't afford them. We changed all of that by creating a brand new financial model and it worked!

We are trying to create a world where anyone who owns a home can have solar power.We Are Constantly Challenging Ourselves to Do More

• PosiGen knew that having solar power would save people money, but we didn't stop there. We proudly became the first and only solar energy company to provide both solar power and energy efficiency measures for most of our customers.
• Our customers are not only generating power using the sun, they are also living in homes that are more comfortable, secure and energy efficient. Through energy efficiency improvements, we are able to help our customers save much more.

We Are in the Business of Changing Lives

• Today, we are providing solar electricity, solar hot water, energy efficiency and energy education to customers who face significant financial challenges in their lives.
• You might think we are in the Solar Power business, but in reality we are in the business of changing lives.

Our Vision is Our Mission

• PosiGen's Vision is to be the world's most amazing energy enterprise dedicated to delivering freedom, power and pure positive energy to all.
• We know exactly how big our vision is and we fully intend to achieve it

EEO Statement

• PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.