Benefits:
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
We are looking for a customer-driven Project Coordinator for Part Time hours. A Project Coordinator, or PC, acts as a liaison, providing service information and resolving any emerging problems that our customers might face with accuracy and efficiency. The best PCs are genuinely excited to help customers and strive to assist the Team in setting the Standard for Customer Excellence. They're patient, empathetic, and passionately communicative. Project Coordinators can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to Project Coordinators. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Job Description•Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily.•Phone, Email and Text interaction with our retail partner, installers, and customers.•Schedule installations and confirm appointments with customers daily.•Monitor and track installations and service calls.•Solve customer problems and issues.•Communicate and guide installers in the field to ensure a quality project.•Assist in resolving customer issues including site visits as directed.•Report any store issues / concerns.•Manage large amounts of incoming calls.Forklift Experience is Required Additional Expectations and Skills Needed to be Successful as a Project Coordinator•Identify and assess customers' needs to achieve satisfaction.•Build sustainable relationships and trust with customer accounts through open and interactive communication.•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.•Keep records of customer interactions, process customer accounts and file documents.•Follow communication procedures, guidelines and policies.•Take the extra mile to engage customers.•Strong phone contact handling skills and active listening•Customer orientation and ability to adapt/respond to different types of characters.•Excellent communication and presentation skills•Ability to multi-task, prioritize, and manage time effectively•Strong sense of urgency in regards to Customer Service•Must have excellent communication skills, both written and verbal.•Computer Literate (Outlook, Excel, Word, etc.)•Good organizational skillsOther Duties Included but not limited to as a Project CoordinatorMust be willing to obtain a forklift certification or possess a forklift certificationMust be willing and able to lift up to 50 lbs.Compensation: $17.00 - $19.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Would you like to be part of a team that helps people love where they live?Come join us at Floor Interior Services. We have been in business for over 10 years while striving to set the industry standards in customer service by providing a quality installation experience to thousands of customers each year.Our value statement is Get better every day, help others along the way . Come be part of a team where you can make a difference...
