Project Manager - Kaltura : Job Details

DescriptionThis is us Kaltura's (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you'll find more than 1000 global, well-known organizations. 15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we're still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you'll never run out of room to grow and evolve. If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. RequirementsThe role We're seeking a Project Manager to join our mission of powering Virtual Events through Kaltura's SaaS Event Platform and applications.In this role, you'll be part of the Professional Services team, leading the implementation of Kaltura products and services for our clients. You'll drive the deployment of our SaaS-based video solutions, specifically focusing on our Virtual Event Platform. This position requires a consultative approach, serving as the primary contact for customers from implementation to go-live.To excel, you'll need to develop a deep understanding of the Kaltura Event Platform and work effectively in a fast-paced, dynamic environment managing concurrent priorities and projects. This role is both customer-facing and highly collaborative, working closely with our Implementation Managers, Software Developers, Sales, Account Management, Support, and Product Management teams. The day-to-day:

• Manage the customer implementation process from post-sale through event day
• Serve as the lead contact for daily customer interaction and implementation activities
• Follow up with customers via email, chats, and phone to gather event setup items or other required information
• Create and maintain project plans within our project tracking system and be able to update internal team members as to status, and next steps
• Assist in establishing customer goals and be able to communicate deliverables (timelines, scope of work, etc.) both internally and externally to customer
• Perform kickoff calls, customer calls, or other internal and customer-facing activities
• Work with our Implementation Managers to review application configurations and adjust per customer requirements
• Schedule training regarding the unique setup of customer's virtual event

Ideally, we're looking for:

• Proven 5+ years of experience delivering commercial projects via a service organization
• Proven customer-first approach with experience managing external customers, building rapport, and communicating effectively at all levels (written and verbal).
• Strong organizational skills with keen attention to detail, ensuring thoroughness and accuracy in all tasks.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Previous experience leading SaaS product implementations, with planning large events (in-person or virtual) as a bonus.
• Self-motivated with a strong work ethic, willing to take on responsibilities and challenges proactively.
• Effective team player with excellent communication and collaboration skills.

Some travel may be required