Project Specialist - MCFA : Job Details

Job Description: New Brunswick, NJ - Hybrid (office/remote) About the role: This position supports the operational component of commercial and residential energy efficiency programs. The candidate will perform a variety of processing activities in support of Energy Consultants, installation Partners and customers on energy efficiency projects. As a Project Specialist, the individual will be responsible for, but not limited to, project creation support, document verification, accurate and timely reviews of projects and payment of project rebates. The Project Specialist (PS) will be required to operate across several programs and multiple dashboard queues to assure that projects are continuously progressed based on daily responses from contractors and customers. The PS will have specific accountabilities to assure project accuracy and that project requirements have been validated and met. Candidate must be able to work within a multi-faceted environment to meet both project and program goals and objectives. The candidate must operate at a high degree of accuracy and be comfortable assessing various types of submittals and progressing applications to their next stages of review. The Project Specialist will use MS Dynamics CRM software to progress energy efficiency applications through required milestones and interact across functional areas to ensure timely responses to customers and program partners; raise issues and exceptions to appropriate levels for resolution; provide insights on how to improve program design and processing for better overall delivery and value; understand and communicate changes in volume trends to help offset potential delays; ensure outstanding customer and contractor satisfaction; cross train coworkers on program requirements; participate in local New Brunswick, NJ marketing events and conferences. Qualifications:

• Must be a New Jersey resident and live in New Jersey.
• Must have conversational-to-fluent Spanish language proficiency.
• Ability to understand and follow procedures.
• Ability to quickly assess information and take appropriate actions to maintain process flow
• Strong data entry skills; Strong communication
• Comfort with fast-changing work priorities and multitasking.
• Business acumen to include a working knowledge and understanding of invoice documents, equipment specifications and operational functions required to provide sound program support.
• Aptitude for Microsoft Office and Microsoft Dynamics. Ability to work with Excel workbooks and to create and upload documents and files.
• Requires attention to detail and analytical skills.
• Energy Efficiency program experience.
• Professional presence with desire to improve processes and exceed program savings goals.

Desired skills:

• Advanced Word skills; Understands and has strong Excel skills.
• Associate degree from an accredited college in a related discipline experience is desirable.
• Three plus years of experience supporting customer programs is desirable.
• Demonstrated success in developing and maintaining customer, client, and partner relationships with a high level of satisfaction
• Professional presence with desire to improve processes and exceed program savings goals.
• Can present program details to audiences for recruitment and participation requirements.

mcfa is an Equal Employment Opportunity Employer. mcfa does not discriminate against any applicant or employee with regard to hiring, tenure of employment, promotion, transfer, selection for training, or any other terms or conditions of employment because of race, color, religion, sex, age, sexual orientation, disability, gender identity or national origin, status as a Vietnam-era or special disabled veteran in accordance with applicable federal law, or on any ground protected by state or local law in each area in which mcfa maintains facilities.