Promotions Coordinator - Owensboro Racing and Gaming : Job Details

SUMMARYThe Promotions Coordinator position is responsible for executing gaming promotions, cultivating player development, and providing exceptional guest service by creating a fun-filled, entertaining, and exciting environment for all Owensboro patrons, as outlined below, in accordance with Owensboro Racing & Gaming (the Company ) policies and procedures.SPECIFIC DUTIES AND RESPONSIBILITIESThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive but a general illustration.It may be expanded to include other duties and responsibilities deemed necessary.

• Provide exceptional guest service to support player development and guest relationships.
• Genuinely interact with guests to build relationships and loyalty. This includes learning their names and preferences, making individual and professional connections, and greeting guests with a smile and eye contact.
• Identify opportunities to increase play and resolve guest issues through service recovery.
• Leverage promotional kiosks, Super-Play Mate, and MGT software to aid in player development.
• Promote the Players Club program by encouraging new card sign-ups and ensuring active participation from enrolled members.
• Promote responsible gaming for all Owensboro patrons.
• Coordinate with the Marketing Director, Manager and/or Coordinator for gaming promotions and events.
• Prepare and execute gaming promotions while creating an exciting and engaging atmosphere for guests.
• Prepare, execute, and maintain Players Club continuity giveaways.
• Announce, present, and execute promotional events, creating a high-energy atmosphere.
• Knowledge of all HHR machines to better assist guests with questions on how to play.
• Serve as a VIP host to all guests with a high rate of play.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, holidays, and weekends when necessary.
• Maintain courteous, positive, professional working relationships with all Owensboro team members.
• Develop a thorough knowledge of services, amenities, and surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
• Perform additional duties and responsibilities as necessary or assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or GED.
• Previous guest service experience in hospitality or related field.
• Experience with Microsoft Office.
• Must be detail-oriented, professional, and have strong organization and time management skills.
• Excellent verbal and written communication skills.
• Able to obtain and maintain a valid Kentucky gaming/racing license.