Property Management - Tenant Svcs. Supervisor - Marcum Search LLC : Job Details

Property Management - Tenant Svcs. Supervisor

Marcum Search LLC

Job Location : New York,NY, USA

Posted on : 2025-02-24T04:17:20Z

Job Description :

IMMEDIATE NEED!! CBIZ has been engaged by our well established Glen Oaks, NY based Real Estate client, to identify a Customer Service - Property Management Maintenance Services Supervisor. Property Management / Real Estate experience highly preferred. MUST have 2 years of Client Service experience with excellent follow-up and customer service skills. Will lead a small team of 3-4 Maintenance Services representatives who are responsible for communicating with tenants, vendors, and internal staff to coordinate maintenance service requests. Property management experience a plus.

About the Role

Large, financially sound Residential Garden Apartment Co-op community. Approx. 20 employees in the office. The Supervisor will oversee Advisors and contribute to handling a very large call volume and email correspondence towards the successful resolution of tenant maintenance service requests.

Responsibilities

  • Lead, advise and coach a team of 3-4 Tenant Maintenance Service Advisors.
  • As volume dictates, will receive incoming calls from residents, shareholders, maintenance and vendors regarding work order requests.
  • Enter work order requests into the database.
  • Coordinate and follow-up with tenants, vendors and maintenance staff as to the status of requests.
  • Generate, follow-up and finalize in-house service orders.
  • Calmly handle large volume of emergency and non-emergency calls.
  • Utilize radio equipment and GPS to maintain contact and efficiency with Field personnel.
  • Identify building issues causing problems.
  • Prepare correspondence.

    • Requirements

  • Property management / real estate experience highly preferred.
  • Candidates should have 2+ years of supervisory experience, excellent client service skills, and be a bit thick-skinned . Tenants are calling with maintenance issues.
  • Must be able to oversee, coach and lead staff in diffusing difficult situations and providing excellent service - build positive relationships.
  • Proficient in Microsoft Office including Word, Excel, and Outlook.
  • Strong verbal and written communication skills.

    • Pay: up to $75K DOE plus outstanding benefits!

    Hours: 8-4 / onsite F/T

    Email: [email protected]

    CBIZ is an Equal Opportunity Employer. CBIZ does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.

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