Description Join our team as a Manufactured Home Land Lease Property Manager, where you will play a vital role in creating a welcoming, safe, and well-maintained environment for residents. This position offers an exciting opportunity for an organized and customer-focused individual to manage the day-to-day operations while ensuring a positive living experience for all residents. We are seeking a skilled Property Manager to oversee all aspects of community operations, including resident services, property maintenance, team management, and enforcing company policies. The ideal candidate will excel at maintaining a high standard of customer service while efficiently managing the community's day-to-day functions. Compensation:
- Salary Range: $45,000 - $55,000 (depending on experience)
- Paid Time Off
Responsibilities •Provide prompt and courteous service to residents, guests, and vendors, addressing requests and concerns •Manage all community operations to ensure safety, cleanliness, and compliance with company policies •Facilitate resident move-ins and move-outs, including preparing necessary documentation and handling financial transactions •Oversee property maintenance and utility management, ensuring all facilities remain in safe working order (including water meters) •Conduct regular property and homesite inspections to maintain community standards •Manage 3rd party contractors, coordinating bids and supervising work to ensure satisfactory service •Communicate with residents to collect delinquent rents, enforce community rules, and handle complaints •Process resident transactions, including lease agreements, rental contracts, and notices such as non-compliance or rent-payment demands •Prepare and review daily resident payments and handle deposit refunds •Recruit, train, and manage on-site staff, including evaluating performance and recommending promotions or disciplinary action •Maintain accurate resident records in Rent Manager and ensure compliance with all regulatory requirements (NM Mobile Home Park Act, Owner Resident Relations Act) •Serve resident notices and handle Proof of Service documentation when necessary •Stay familiar with company policies and procedures and implement changes with supervisor review •Uphold company standards, policy enforcement, and customer service while effectively managing time •Cross-train for other positions as assigned and act as a backup when needed •Ensure compliance with all local, state, and federal regulations •Maintain communication with team members across departments to resolve issues and provide support •Adhere to all safety guidelines and report accidents immediately Qualifications •Minimum 2 years of experience in property management or the manufactured home industry •Other education and/or experience may be considered as a substitute •Experience managing MH communities and using Rent Manager software is a big plus •Bilingual (English/Spanish) with the ability to speak, read, and write both languages fluently •Ability to comprehend complex instructions, memos, and procedural manuals •Skilled in writing simple correspondence and presenting information in one-on-one or small group settings •Effective communication via phone, email, and voicemail, Teams •Proficient with Microsoft Office Software, using computers, internet, etc. •Ability to add, subtract, multiply, and divide basic mathematical functions •Strong organizational and time-management abilities, with attention to detail •Customer service-oriented, with excellent problem-solving skills
