Property Manager - MSB Resources : Job Details

About Us:

We are a highly respected property management company that values its employees and fosters a supportive, long-term work environment. With an average employee tenure of 10 years, we believe in investing in our team's growth and providing autonomy to allow individuals to truly thrive. Our latest high-profile project is a brand new, mixed-use, Class A community in the revitalized Scotts Addition neighborhood of Richmond, VA. The property includes 295 residential units, 13,000 square feet of retail space, and parking.

We're looking for a dynamic and experienced Property Manager to manage this exciting new community through its lease-up phase and beyond. This is an immediate hire, and we're looking for someone who is ready to lead, grow, and stay on with us after the stabilization phase.

Job Summary:

As the Property Manager for this Class A, mid-rise, new construction community, you will oversee the day-to-day operations, ensuring a smooth transition through the lease-up process into stabilization. You'll play a key role in managing both the residential and retail aspects of the property, coordinating maintenance, tenant relations, and marketing efforts while maintaining the high standards expected from a luxury property. This role is perfect for someone with a passion for property management and a track record of success in leasing-up new developments.

Key Responsibilities:

• Lease-Up Management:
• Oversee the full lease-up process for a 295-unit mixed-use community, working closely with the marketing and leasing teams to ensure all leasing goals are met.
• Supervise the day-to-day operations of the property, including leasing, maintenance, vendor management, and tenant relations.
• Develop and implement strategies to ensure timely and successful lease-up, achieving the highest possible occupancy rates.
• Work directly with the development team to ensure smooth transitions from construction to leasing and from leasing to stabilization.
• Operations & Property Oversight:
• Maintain the property's financial health by overseeing the budgeting, forecasting, and reporting of property performance, ensuring adherence to operational goals.
• Conduct regular inspections of the property to ensure that it meets high standards for cleanliness, maintenance, and safety.
• Manage tenant relations and ensure customer satisfaction through excellent service and communication.
• Collaborate with the leasing team to monitor vacancies, resident applications, and lease renewals.
• Team Leadership & Development:
• Lead, train, and motivate onsite team members to ensure efficient property operations.
• Develop strong, effective relationships with tenants, contractors, and vendors, representing the property in a professional and positive manner.
• Reporting & Compliance:
• Utilize Yardi to maintain accurate records, manage reports, and ensure compliance with company policies and local regulations.
• Submit detailed monthly reports on leasing activity, financial performance, and operational status to senior management.

Qualifications:

• 3+ years of experience as a Property Manager, with strong expertise in managing luxury Class A properties (lease-up experience is highly preferred).
• Proven experience in managing ground-up lease-ups, especially in mixed-use developments, and the ability to transition successfully from lease-up to stabilization.
• Familiarity with property management software (Yardi preferred, but experience with similar platforms is acceptable).
• Strong financial acumen and experience with budgeting and reporting.
• Ability to motivate and manage a team while providing excellent customer service and maintaining strong tenant relations.
• Ability to think creatively, develop strategies, and solve problems independently.
• Exceptional communication, organizational, and negotiation skills.
• Strong attention to detail and the ability to multi-task in a fast-paced environment.

Ideal Candidate:

• Must Haves:
• Experience managing Class A properties and familiarity with the lease-up process.
• A results-oriented individual with a strong understanding of leasing strategies, property operations, and tenant retention.
• A self-starter who is comfortable working autonomously and making decisions independently.
• A track record of working in fast-paced, dynamic environments with a focus on both the big picture and the details.
• Nice to Haves:
• Experience managing mixed-use or new construction properties.
• Familiarity with Yardi property management software.
• Absolutely Nots:
• Individuals who require micromanagement or lack the ability to take initiative and problem-solve.
• Those who prefer highly structured, rigid work environments over autonomy and creative freedom.

Why You'll Love Working Here:

• Autonomy & Creativity: Once you're up to speed, you'll have the freedom to make decisions and implement your own solutions. We trust our team to bring fresh ideas and creative strategies to the table.
• Long-Term Career Potential: We value our employees and provide a work environment where people stay and grow. The average tenure here is 10 years!
• Great Location: Our property is situated in Richmond's coolest and most vibrant neighborhood, Scotts Addition. With its revitalized industrial charm, tons of local breweries, restaurants, and apartments, it's an exciting place to both live and work.
• Supportive Environment: You'll never feel like a “cog in the machine.” We prioritize employee development and encourage team members to take initiative and contribute to the decision-making process.