Property Specialist - Birch Creek (Kent) - King County Housing Authority : Job Details

Salary: $29.97 - $36.70 HourlyLocation : Kent, WAJob Type: Regular Full-TimeJob Number: 2024151Division: HOUSING MANAGEMENTDepartment: Public HousingOpening Date: 12/13/2024Closing Date: ContinuousJob Summary This position is open until filled; however, to ensure consideration applications should be received by Dember 27th, 2024 at 4:30 p.m. Are you looking for more than just a job? Looking for an opportunity to be passionate about what you do while providing resources to your community? Do you have great attention to detail and enjoy providing exceptional customer service? And are you someone that thrives in a fast-paced environment? If so, this position may be for you! King County Housing Authority is currently recruiting for a dedicated mission driven individual to fill our Property Specialist position to support our Birch Creek portfolio in Kent, Washington. The successful candidate will be providing customer service and administrative support. The Property Specialist is a key role in the housing program. We are looking for an individual that enjoys working with people, can multi-task and will thrive in a role performed onsite at the housing properties. The work will include a variety of assignments including working with diverse tenants, tenant file processing and administrative and office support functions. The successful candidate will be:

• Assisting a vibrantly diverse tenant and applicant population by answering questions; taking complaints and/or requests for work orders; and referring people as necessary based on individual issues presented.
• Processing tenant files and performing administrative and office support functions.
• Processing continuing eligibility for housing assistance; calculating rent based on program requirements and submitting the information to the Senior Property Manager for approval.
• Documenting and maintaining case files and on-line records.
• Entering, tracking and closing work orders for maintenance requests as well as time records for property staff.

This role is performed under the general supervision of the Property Manager; however, much of the tenant contact is handled by the Property Specialist. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about . We transform lives through housing. Essential Functions The Property Specialist will:

• Serve as the main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answers questions, makes recommendations and refers to appropriate department or individual based on needs.
• Process annual and interim reviews of tenant eligibility to assure compliance with HUD regulations; track and process completion with tenants; verify income, criminal history, and landlord history; calculate household income to determine tenant rent; complete tax credit paperwork with tenants.
• Manage and maintain resident files and records; ensure scanning and indexing of resident paperwork is done in a timely manner and consistent with policy and procedures; track outstanding purchase orders.
• Perform tenant accounting authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.
• Coordinate with vendors; schedule services; create purchase orders for goods and supplies; take work orders from tenants and alerts maintenance staff; assist in inspections; request service for routine vendor repairs; schedule annual testing and inspections of fire extinguishers, alarms, back flow testing and storm water catch basin; schedule pest control treatments and maintains logs.
• Process move outs; schedule move out inspections; prepare charges and move out statements for residents; contact new resident and coordinate move-in date; create packets for new move-ins; schedule lease signing for manager; process move-in into the computer system; receive and process transfer requests when needed.
• Assist property manager with organizational initiatives, special projects, and daily operations; act as Property Manager in their absence.

Qualifications and Competencies Required Qualifications:

• High School Diploma or GED AND
• Minimal (less than one year) experience in customer service, public office or housing, tax credit programs, working in a team environment OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
• Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
• Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
• Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Ability to think critically and creatively to interpret data and make conclusions; will question and search for answers; evaluates ideas and information and develops ideas that lead to action.
• Ability to perform mathematical calculations.
• Ability to maintain confidentiality.

Special Requirements:

• Consent to and pass required assessments.
• Consent to and pass a criminal records background check.
• Position may require travel to KCHA properties and sites. The successful candidate will need to have access to reliable transportation to meet the business needs of the Agency.

Position Information and Application Process Application Requirements:To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed rsum of all educational and professional experience. (Rsum)

Salary & Benefits:The starting salary range for this position is $29.97 - $36.70 per hour dependent on qualifications and professional experience. The complete salary range for this position is $29.97 - $43.44 hourly. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, .Work Environment:Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.After initial onboarding, this role will have the opportunity to work remotely up to 20% or a compressed work week in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Physical Environment:This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions, frequently requires standing and sitting and occasionally requires walking, stooping, kneeling, crouching or crawling and tasting or smelling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires exposure to fumes or airborne particles, exposure to outdoor weather conditions and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).Equal Opportunity:King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy. PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below. 01 Do you have direct experience with the King County Housing Authority?

• Yes, I am a current employee at KCHA.
• Yes, I am a current temporary employee at KCHA.
• Yes, I am a current resident of KCHA.
• Yes, but not as described above.
• No, I don't have any direct experience but I am willing to learn.

02 Which best describes your level of education?

• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Higher
• None of the above

03 This position serves as point of contact for residents, applicants and tenants; assists with the application process; schedules inspections and processes move-ins and enters maintenance work orders. Please identify your years of experience performing administrative and office support duties?

• I have no related experience.
• I have minimal (less than one year) experience.
• I have moderate (1 to 3 years) experience.
• I have considerable (3+ to 5 years) experience.
• I have extensive (more than 5 years) experience.

04 Please identify your years of experience working independently, utilizing strong organizational skills and meeting frequent deadlines.

• I have no experience in this area.
• I have minimal (less than one year) experience.
• I have moderate (1 to 3 years) experience.
• I have considerable (3+ to 5 years) experience.
• I have extensive (more than 5 years) experience.

05 Do you have experience working with a multi-line phone system?

• Yes, I have experience working with multi-line phones.
• No, I have never worked with a multi-line phone system but I am willing to learn.

06 Please identify your skill and experience developing professional correspondence on a frequent basis.

• Very Skilled
• Somewhat Skilled
• Slightly Skilled
• Not at All Skilled

07 Do you have working knowledge in any of the following housing programs? Please select all that apply.

• Project Based Section 8
• Public Housing
• Section 8
• Sponsor Based
• Tax Credit
• No experience with housing programs.

08 If you identified housing experience above, please provide a brief description of the type of working knowledge you have in each of the areas you identified. 09 Which of the following best describes your level of proficiency with Microsoft Office programs including Word, Outlook, and Excel?

• I have no experience with Microsoft Office.
• Beginner
• Intermediate
• Advanced
• Expert

10 This position determines eligibility for housing assistance and prepares rent calculations. If Ms. Smith receives an income of $26,247 per year, how much income does she receive each week?

• $546.81
• $504.75
• $1093.62
• $437.45

11 This position determines eligibility for housing assistance and prepares rent calculations. If Ms. Smith receives an income of $26,247 per year, how much income does she receive each month?

• $1,093.62
• $2,187.25
• $504.75
• $2,185.25

12 Anne Fox receives $100 per week from her job. Her husband, Mark, receives $620 twice monthly from his job. They also receive $674 per month in SSI for their disabled child, Marina. What is their total annual household income?

• $1,394
• $28,168
• $20,354
• $27,768
• $28,968

Required Question