Provider Onboarding Concierge - MultiCare Health System : Job Details

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, SHIFT: Days, SCHEDULE: Monday - Friday 8am -5pm

Position Summary

MultiCare Health System has an exciting opportunity for a Provider Onboarding Concierge with an exceptional customer service orientation. In this role you will collaborate, facilitate, and maintain key relationships with internal and external stakeholders to ensure a successful transition for all new MultiCare employed physicians and APPs. You will effectively communicate with providers throughout the onboarding and offboarding process, including responding to general questions, identifying and resolving issues, and researching and resolving inquiries from the providers.

Responsibilities

* Coordinates all areas of provider onboarding experience from recruitment activities through the initial 30 days of active employment and for off-boarding

* Serves as the primary point of contact for assigned providers to lead their navigation through the recruitment, onboarding and off boarding experiences; including responding to general questions, identifying and resolving issues, and researching and resolving inquiries from the physicians and APPs

* Collaborates with all stakeholder departments that have influence into the provider's recruitment and onboarding experience including recruitment, pre-employment, HP, contracting, credentialling, provider compensation, operations and leadership

* Attends new hire orientation for new hire providers and ensures all appropriate paperwork and competencies are documented appropriately

* Assists in interview process by being main point of contact for the provider and other guests during site visits

Requirements

* Bachelor's degree in human resources management, Business Administration or related field required; related experience may be substituted in lieu of education.

* Four (4) years of progressive administrative experience in Clinical Operations, Human Resources, Provider Recruitment or Medical Staff Services required

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

* Belonging: We work to create a true sense of belonging for all our caregivers

* Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve

* Market leadership: Washington state's largest community-based, locally governed health system

* Employee-centric: Named Forbes America's Best Employers by State in 2023

* Technology: Most Wired ?health care?system 15 years in a row

* Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities

* Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $75,941.00 - $109,262.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.