Provider Onboarding Specialist - Sun River Health : Job Details

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 19751.

Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay.

In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Our Culture:

At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit.

We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.

Job Title: Provider Onboarding Specialist

Reports To: Manager of Onboarding Operations

Job Summary: The Onboarding Specialist with a focus on provider onboarding will be responsible for all aspects of onboarding new providers joining Sun River Health. This includes facilitating the credentialing process, coordinating orientation and training, communicating updates on provider onboarding statuses and progress to all impacted departments, and managing processes related to contract changes and/or provider separations. The Onboarding Specialist will also ensure direct communication with new providers to maintain onboarding efficiency and timeliness.

Essential Duties and Responsibilities:

* Act as the liaison between Sun River Health and the provider during onboarding.

* Work with the provider and Onboarding team to ensure all pre-employment requirements, including employee health and background checks, are completed and submitted.

* Discuss training schedules with providers.

* Perform provider triage functions; address issues raised by providers and route communications to the appropriate persons for handling.

* Assist with any real estate, relocation, or travel accommodations as needed in collaboration with the AVP.

* Ensure internal and external provider letter agreements are prepared and updated regularly.

* Collaborate with their assigned Talent Acquisition Recruiter(s) to update and maintain the Provider Pipeline Report for executive leaders on a weekly basis.

* Work with providers to identify issues and assist with the development of corrective action plans to facilitate performance improvement.

* Participate in the New Employee Orientation program, including scheduling and presentations.

* Perform all other duties as assigned.

Qualifications:

* Bachelor's degree in Human Resources, Business Administration or a related field.

* Minimum of 2+ years of proven experience in onboarding, human resources, or a related area.

* Strong organizational and communication skills.

* Ability to manage multiple tasks and priorities effectively.

* Proficiency in Microsoft Office Suite and HRIS systems.

* Excellent problem-solving skills and attention to detail.

* Ability to work collaboratively with various departments and stakeholders.

* Knowledge of credentialing processes and healthcare industry experience is a plus.

At Sun River Health, we are committed to building a personal relationship with our team and supporting you in every way we can. We offer competitive compensation and a comprehensive benefits package for you and your family, including:

* Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy.

* Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances.

* Retirement Savings Plan: Plan for your future with our retirement savings options.

* Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier.

* Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues.

* Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team.

Why Join Sun River Health?

* Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need.

* Diverse and Inclusive Workforce: We are deeply committed to a diverse workforce that reflects the communities we serve.

* Professional Growth: We provide opportunities for career advancement and professional development.

* Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.

* Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care.

Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.

Job Type: Full-time

Pay: $26.00 - $27.15 per year