PT Library Customer Adviser - Madisonville Branch - The Public Library of Cincinnati & Hamilton County : Job Details

PT Library Customer Adviser - Madisonville Branch

Date Posted: 10/30/24

POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.

DUTIES:

* Performs readers' advisory and reference work.

* Shelves returned materials.

* Searches for requested materials.

* Assists customers with various technologies such as phones, computers and tablets.

* Assists customers with resumes, job searches, internet use and basic word processing.

* Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.

* Assists with programs, displays, and meeting room approvals.

* Refers customers to Managers, Librarians, or Specialists as appropriate.

* Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.

* May prepare and deposit money from fees.

* May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.

* Respects and maintains confidentiality of customers, peers and branch/department.

* Attendance is punctual and reliable.

* Participates in regular self-directed training to ensure preparedness.

* Other duties as assigned.

QUALIFICATIONS:

* Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.

* Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library's values.

* Handles and responds to concerns, complaints and difficult situations with patience and tact.

* Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.

* Flexible, friendly and able to establish rapport with customers and staff.

* Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.

* Solves problems and makes independent decisions when circumstances warrant.

* Seeks out new methods and principles as appropriate and incorporates them into existing practices.

* Seeks, accepts and incorporates feedback and direction.

* Must have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and minimum distance of 5 feet.

Position Type

Part-Time

EDUCATION

High School graduate or equivalent.

HOURS

20 hours per week, including evenings and weekends.

SALARY:

Grade 4: $16.19 per hour

DEADLINE

Until Filled