Public Authority Specialist - County of Lake : Job Details

Under direct supervision, performs day-to-day Public Authority (PA) activities including screening and referral of providers from the PA registry; provides clerical and program support for the functions, operations, and services of the PA program; investigates and resolves recipient and/or provider's complaints regarding PA operations; and performs related duties as assigned.Licensing and Certifications:Possession of, or ability to obtain, an appropriate valid California Driver's License.Education and Experience:Two (2) years of full-time experience performing general office support duties in a public or private social services agency, including one (1) year at a journey level.This is not exhaustive of all job responsibilities.DEFINITIONUnder direct supervision, performs day-to-day Public Authority (PA) activities including screening and referral of providers from the PA registry; provides clerical and program support for the functions, operations, and services of the PA program; investigates and resolves recipient and/or provider's complaints regarding PA operations; and performs related duties as assigned.DISTINGUISHING CHARACTERISTICSThis is a specialized classification dedicated exclusively to PA functions and operations in accordance with the In-Home Supportive Services (IHSS) PA Interagency Agreement with the County of Lake.SUPERVISION RECEIVED AND EXERCISEDReceives direct supervision from an assigned Public Authority Supervisor or Public Authority Coordinator. Exercises no supervision over staff.EXAMPLES OF ESSENTIAL DUTIESPerforms a variety of office and administrative support assignments for PA programs and services; screens providers and maintains the registry.Refers clients for services, matching recipients and providers.Investigates and resolves recipient and/or provider complaints regarding operations and services.Serves as a liaison with IHSS staff on issues of mutual concern.Conducts routine contacts with recipients to monitor and evaluate registry provider performance.Gathers, assembles, organizes, and tabulates program data and information.Serves as an office receptionist, greeting office visitors answering the telephone, providing program information, and making referrals.Maintains and updates records and information retrieval systems.Composes and types correspondence and reports.Attends meetings, takes notes, and prepares minutes.Represents PA operations and services with County staff, the public, community organizations, and other government agencies.May work on special reports, projects, and publications.May update and maintain computerized records and generate reports.Performs related duties as assigned.MINIMUM QUALIFICATIONSKnowledge of:Applicable IHSS rules and regulations.Interviewing techniques.Basic public relations techniques.Maintaining files and information retrieval systems.Modern office methods and procedures.Basic mathematics.Customer service principles and techniques.Written and oral communications skills.Proper English spelling, grammar, and punctuation.Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.Principles and techniques for working with groups and fostering effective team interaction.Ability to:Perform a variety of administrative, office, and general support work with minimal guidance and supervision.Read, interpret, and apply policies, procedures, and regulations applicable to PA operations and services.Address difficult, confused, or angry contacts.Read, understand, and follow oral and written directions.Interpret and explain complex rules, regulations, and procedures to recipients and providers.Type or use word processing software at an acceptable speed to meet production requirements.Gather and organize data and information.Maintain, update, and prepare records and reports.Deal tactfully and courteously with the public and other staff when explaining the functions and policies of the work area where assigned.Effectively represent the department when explaining PA policies, programs, and services to the public, community organizations, County staff, and other government agencies.Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.Communicate clearly and concisely, both orally and in writing.Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks.Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTSThe County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law).Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and/or County.The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a meet and confer  process and are subject to the Memorandum of Understanding currently in effect.#J-18808-Ljbffr