Public Safety Dispatcher I - Syracuse University Department of Public Safety : Job Details

A Public Safety Dispatcher I is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.

Benefits at Syracuse University:

• Retirement Benefit Plan
• Dependent and Remitted Tuition
• Medical Benefit (+Dental and Vision)
• and More

Job Responsibilities:

• Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center.
• Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner.
• Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system.
• Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential.
• Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.
• Manage all records pertaining to daily tour of duty.
• Prioritize all radio and telephone communications. Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond.
• Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
• Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests.
• Monitor key control.
• Comply with all Federal, State and Local regulations relative to communications and protected data and information.
• Report technical problems clearly and expeditiously to appropriate department/division.
• Other duties as assigned.