PUBLIC SAFETY DISPATCHER I - Benton County : Job Details

The role of a 911 Communications dispatcher is highly specialized, requiring specific expertise, skills, and training to excel. As the initial point of contact for individuals facing emergencies, the dispatcher manages critical situations involving threats to life and property, necessitating immediate coordination with police, fire, or medical services. This position operates in a high-intensity environment that demands swift and accurate decision-making. Dispatchers manage both emergency (911) and non-emergency calls, handle calls for service (CFS), and provide precise real-time information to callers. Strong multitasking abilities are essential for effectively dispatching emergency responders to appropriate locations. Additionally, dispatchers operate multi-channel emergency radio systems, adhere to established protocols when transmitting information, and monitor public safety units. They also perform data entry into ACIC/NCIC systems and utilize various communication tools, including 911 emergency equipment and TDD/TTY devices. In essence, the role of a 911 Communications dispatcher involves critical duties where precise coordination and effective communication are paramount. If you have the skills and dedication to excel in this demanding yet rewarding role, we encourage you to apply today. Please see the full Job description below. Safety Sensitive Position: This position is designated as safety/security sensitive and is subject to pre- employment, reasonable suspicion and random drug and alcohol screening Summary: Public Safety Dispatchers operate phone and radio communications equipment to provide 9-1-1 emergency services and non-emergency assistance for ten law enforcement, twenty fire and six ambulance services in Benton County. They are responsible for processing incoming calls, providing pre-arrival instructions to callers, and dispatching the appropriate responding agencies. Personnel work shifts that include working nights, weekends, holidays and are subject to change in order to meet the needs of the Communications Center and its operational needs. Regular, reliable attendance, managing multiple duties and responsibilities simultaneously, being a team player in a challenging, high-stress work environment, and getting along well with others are essential elements of this position. Other duties may be assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must be flexible to work weekends, holidays, and all shifts. Individuals must submit to and pass a drug screen and have no disqualifying criminal history. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.