PUBLIC SAFETY DISPATCHER - Chemeketa Community College : Job Details

POSITION SUMMARY

The Public Safety Dispatch position will act as the initial point of contact for the Public Safety Department. This position requires daily public contact via phone, in person and through electronic correspondence. The position will receive daily calls for service which requires the ability to effectively assess and determine the proper response, resources and services needed to resolve any safety and security matters reported. The dispatcher shall be able to communicate and relay critical information in a clear, concise, and timely manner. The dispatcher is responsible for proper documentation and data entry into the designated computer and radio systems. Dispatcher shall be able to multitask in operating a multi-line phone system, radio equipment, computer data entry and security camera systems. The dispatcher must understand the importance of the informationreceived and relayed and that confidentiality is a crucial factor in the integrity of our response and investigations.

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.

* Unofficial Transcripts -An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position.Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

DUTIES & RESPONSIBILITIES

Dispatch & Traffic Citations

* Dispatch public safety services using department designated radio and CAD systems, to include communication with local 9-1-1 operators and systems.

* Emergency Call Handling; answer emergency and non-emergency calls from the public, assessing the nature and urgency of the situation

* Relay information to public safety officers, providing details about incidents, locations and any relevant updates or changes in real time

* Be able to allocate the proper resources needed for each call for service, considering officer safety factors, types of calls, location of incidents etc.

* Coordinate with other entities, departments, organizations and first responders when necessary to manage multi agency response or to address specific safety and security issues

Data Input

* Monitor and track the status of all public safety officers on calls and on duty throughout the designated shift using the designated technology and systems as provided by the department

* Maintain accurate records and details of all calls for service, incidents and other related safety and security issues. Documentation is crucial for the legal and administrative purposes of the college, public safety, and criminal justice process

Department Responsibilities

* Be trained in Crisis and Emergency Management and Response; be able to remain calm amid a crisis or emergency and be able to react quickly and precisely, in some cases, making immediate decisions in high pressure situations, providing guidance and support for all involved

* Be trained in the use of a variety of communication and technology systems, to include, but not limited to radios, phones, computer systems to support daily Public Safety operations

* Abide by all policies and procedures of the college and all local, state, and federal laws and ordinances in accordance with departmental and college standards

* Supervises student workers and part time employees in the office

Institutional Expectations

* Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds

* Participates in recruitment and retention of students at an individual and institutional level in promotion of student success

* Embraces, understands and uses appropriate technology tools to accomplish job functions

* Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

CANDIDATE QUALIFICATIONS

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position.The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

High School Diploma or General Equivalency Diploma (GED)

* AND-

Minimum of two years of full-time experience which reflect the knowledge and skills listed below

Core Competencies:

* Knowledge of administrative and office procedures and systems such as word processing, managing files and records, and use of Google

* Knowledge of providing customer and personal services including customer needs assessment and meeting quality standards for services

* Ability to understand the implications of new information for both current and future problem solving and decision making

* Ability to select and use training/instructional methods and procedures appropriate for the situation

* Ability to remain calm and appropriately respond when performing conflict resolution which may include interactions with distressed, unpleasant, angry or discourteous individuals

* Ability to effectively and professionally communicate through telephone conversations, email, letters, and face-to-face interactions

Preferred Qualifications:

* Customer service experience with high public contact

* Two years' experience as a dispatcher or emergency response related field

* Experience or familiarity with emergency radios and emergency service systems

* Computer skills and experience; data entry

* Bilingual in English/Spanish

ADDITIONAL INFORMATION

SCHEDULE & MODALITY

This position is not eligible for remote/hybrid work.

TERMS OF EMPLOYMENT

* This is a 100%, 12-month classified assignment of the A4 band and grade

* Please note:The college is currently undertaking a comprehensive classification and compensation study. No employee will lose base pay because of this study, however, classification titles and pay grades may change. The successful candidate will receive notice of all changes prior to implementation which is currently projected for the Winter of 2024.

* This position has a 6-month probationary period

* All positions at Chemeketa are required to be available for work onsite as requested by the college.

* Requires flexible work schedule to meet program needs, which may include evenings and/or weekends

* This position may require the use of your personal vehicle for transportation between campus locations

* If requested, requires the provision of official transcripts upon hire

* Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.

* Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.

* Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS

Light Work:Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Even though weight lifted may be negligible, it may be rated light work if frequent walking and/or standing is required.

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-###-#### and 105-###-####. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans' Preference qualifications, visit

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

* One of the following:

* MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-

* Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-

* Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate

In addition to one of the above documents, Disabled Veterans must also submit one of the following:

* A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-

* Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at

* PleaseNote:As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications.Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

EQUAL OPPORTUNITY EMPLOYER

Chemeketa Community College prohibits unlawful discrimination based on the following:

Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws.

Under College policies, equal opportunity for employment, admission, and participation in the College's programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.###.####, 4000 Lancaster Dr. NE, Salem OR 97305.

Persons having questions or concerns about Title IX, which includes gender based discrimination, sexual harassment, sexual violence, interpersonal violence, and stalking, contact the Title IX coordinator at503-###-####, 4000 Lancaster Dr. NE, Salem, OR 97305, or may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.###.####.To request this publication in an alternative format, please call 503.###.####.