Public Safety Telecommunicator (Lateral Transfers) - Provo City : Job Details

Position Title:Public Safety Telecommunicator (Lateral Transfers)Job Posting Closing Date:***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.***Provo Public Safety Communications is seeking qualified experienced lateral transfer applicants for the role of Public Safety Telecommunicator. Civic-minded individuals interested in supporting this service provided to the residents of Provo City are strongly encouraged to apply.Job DetailsWhat is the compensation?Pay Rates: $27.41 - $30.99 per hour (Lateral transfers with 2-4 years of experience)$31.76 - 37.76 Depending Upon Qualifications (Lateral transfers with 5+ years of experience)Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule, and others. For more information about benefits click here.What are the main duties? (Click here for full class specification or call (801) ###-#### for additional information.)

• Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.
• Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD's, teletypes, and other agencies.
• Perform as the first link in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.
• Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.
• Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.
• Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.
• Coordinate after-hours transient assistance.
• Log vehicle compounds for both police related calls and private property.
• Maintain on-call notification lists for emergency callouts.
• Maintain computer and hard copy contact information for after-hours business contacts.
• Perform various record-keeping, filing, indexing, and other general clerical work.
• Assist other staff members as needed, and perform other related duties as required.

What are the minimum requirements?

• High school diploma or equivalent (GED).
• Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.
• Must be 18 years of age at time of hire.
• 2 years Public Safety Dispatch experience
• Typing skill of at least 40 wpm.
• Existing Utah State POST Dispatch certification desirable.
• Preference given for experience with video display terminals and data input.

NOTE: Typing scores will be considered if submitted by the closing date. Typing scores will be accepted from any service or software that provides a printed result. However, all typing skills will be subject to verification.What is the schedule?Applicant must be able to work various shifts: Day, Swing, and Grave. Schedule is bid for approximately every 4 months. Position requires working holidays and weekends. Current schedule is four, 10-hour days or 3 12's and a 4 hour shift. Schedule is subject to change.What is the selection process?This is an open file posting. Applications will be reviewed in the order they are submitted for any positions available at that time. They will remain on file for a minimum of 60 days. Applicants must meet the minimum qualifications listed above to be eligible for consideration.If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.Why Provo City?Provo City has a vision for continued prosperity based on citizen priorities. To deliver on those priorities, the Administration developed a brand promise to establish the high standards of our community identifies as the Provo Pillars: Welcoming, Safe and Sound, Economically Vibrant, and Forward Looking, together we are building a strong foundation for a community that is honored both nationally and locally. Provo is consistently recognized nationally for its outstanding quality of life, well-being, and as a beautiful place to live. It has been ranked as the #1 Best Performing City (For a Third Consecutive Year!) in 2023 by the Milken Institute. Visit provo.org to learn more!Full Time/Part Time: Full timePosition Type: RegularScheduled Hours: 40