Public Service Representative with Language - Massachusetts Port Authority : Job Details

Public Service Representative with LanguagePrint ( Service Representative with LanguageSalary$930.00 - $1,027.00 WeeklyLocationEast Boston, MAJob TypeFull-TimeJob NumberFY2024-00171DepartmentAviationDivisionAviation Public ServicesOpening Date06/06/2024Closing Date7/5/2024 5:00 PM EasternDescriptionBenefitsQuestionsABOUT USThe Massachusetts Port Authority is Powering What s Possible for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region s economy. With a commitment to diversity, equity, and inclusion and being good neighbors, we achieve results that positively impact the people and businesses of New England.Boston Logan International Airport serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.ABOUT YOUAs a Public Service Representative (Bargaining Unit, Local 25) you are the face of the airport and drive all customer-centric initiatives at Boston Logan International Airport. You excel in communication and embrace diversity, resolving inquiries and complaints to ensure passenger satisfaction. Adapting seamlessly to changing situations, you maintain a strong focus on delivering outstanding customer service. Your commitment to teamwork, cultural sensitivity, and attention to detail contribute to creating a positive and welcoming environment. You are prepared to handle emergencies, follow protocols, and actively contribute to the goal of enhancing the airport experience for our passengers.What you will do:Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.WHAT YOU OFFERHigh School diploma required or equivalent. Ability to communicate in standard English.At least 2 years of customer service experience interacting with the general public in retail, hospitality, travel, or transportation industry.Bilingual capabilities, passing verbal and written foreign language tests.Ability to obtain a Massport Security Badge and U.S. Customs Seal.*Click here for detailed job description ( WE OFFERCollaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day. Further, Massport is an Equal Employment Opportunity employer and committed to workforce diversity and inclusivity.What we believe in :Work/life balanceSupporting the people and businesses of New EnglandA supportive and inclusive cultureAchieving results and having positive impactOpportunities for growthBeing good neighbors in the communities we serveProviding safe, healthy, and secure work environmentProtecting the environmentWe're a world-class organization of people moving people and goods--connecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.We support and take pride in the employees that make those connections possible each and every day.We provide comprehensive compensation and benefits packages*:Health, dental, vision, life insuranceDisability insuranceFlexible work arrangementsVacation time, sick time, personal days12 Holidays per yearMassport Retirement Plan (Pension)Deferred Compensation Plan (457b) with employer matchSMART Plan retirement plan advisor/financial planningDiscounted MBTA passesPublic service loan forgiveness program for federal student loansProfessional development programsMentorship programAdoption assistancePaid parental leaveEmployee assistance programEmployee recognition programsEmployee resource groupsFlexible spending accountsWellness programsCommunity engagementVolunteer opportunitiesOn-site employee parkingBike racksElectric car charging stationsMother's suite for new/nursing mothers*Benefits may vary by position and/or location.For more information, please visit www.massport.com.We are an equal opportunity employer and are committed to workforce diversity and inclusivity.Follow us on linkedin.com/company/massachusetts-port-authority01Are you fluent in English and a second language?YesNoRequired QuestionAgencyMassachusetts Port AuthorityAddressOne Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909Phone617-###-####Website verify your email address Verify Email