Quality Assurance Associate - United BioSource : Job Details

A company is looking for a Quality Assurance Associate responsible for ensuring high-quality service through call monitoring and support.Key ResponsibilitiesMonitor incoming and outgoing patient, provider, and client calls to evaluate performanceProvide onsite leadership support and participate in call calibration sessionsAnalyze and report quality trends to management and assist in service improvement projectsRequired QualificationsBachelor's degree in a related field or 8 - 11 years of equivalent work experience2 - 5 years of relevant experience or a MA/MS degreeGeneral PC knowledge including Microsoft Office and emailStrong customer service and quality background experienceLeadership skills with some supervisory experience preferred