Quality Assurance Clerk - Feesers : Job Details

DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.SUMMARY: The quality assurance coordinator will support the operation in preventing mistakes, damage, and adulteration of products through active promotion and implementation of Feeser's Quality Management System. This requires hands-on product quality inspections per system requirements, customer complaint review and follow up as well as contribution to continuous improvement.ESSENTIAL DUTIES AND RESPONSIBILITIES This position is Sunday-Thursday 6pm-finish with overtime as required by management.Key contributor in execution of site Quality Management SystemSupport Loss Control department through internal audits as assignedSupport all daily inspection and quality activities on production floorEvaluate department processes, recommend process and product improvementsProvide research and follow up of customer complaintsAssist in corrective and preventative action processes as related to product qualityDevelop and maintain quality tracking metrics, report to management with findings and recommendationsProvide feedback and data to warehouse trainer and supervisors for employees exceeding maximum allowable quality issuesAdditional duties as assignedSKILLS REQUIRED:Must be able to work independently and be self-directed, but also have ability and understanding of areas that require authorization and direction from supervisor, and when/how to provide regular updatesEnergetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines and meet objectivesHigh level of customer service and ability to effectively interact with all levels within the organization as well as outside with various vendors and providersHighly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understoodMust be proficient in all Microsoft Office applications, Word, Excel and PowerPoint; good comfort level with integrating multiple applications to streamline operations through technology solutionsAble to use technology effectively to create meaningful reports and measurementsProfessional, articulate and able to use good independent judgment and discretionOutstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team playerPHYSICAL/COGNITIVE REQUIREMENTS:With or without accommodation:Ability to follow policies and proceduresAbility to read, write and interpret informationAbility to add, subtract, multiply and divideAbility to use hands to finger, handle, or feelAbility to sit/walk/stand for up to 12 hours per dayMust possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focusQUALIFICATIONS & EXPERIENCE: 1-3 years of related experience in quality control or quality assurance role preferredMust be able to work in varying facility conditions and temperaturesExperience using powered industrial equipment preferredAbility and availability to work irregular or extended hours including nights, weekends and holidays as needed.Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.