Quality Assurance Coordinator - Call Center - TKC Holdings : Job Details

OverviewAre you looking for a career with premium benefits and the potential for growth?At Keefe Group, a TKC Holdings Company, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!We are proud to be a military and veteran friendly employer.About This PositionFull Time/Full BenefitsSchedule shift Mon - Friday: 7:30a to 4:30pSome Saturdays 10:00a to 4:00p*** MUST LIVE IN THE ST. LOUIS METROPOLITAN AREA***The Quality Assurance Coordinator assists with identifying agents not meeting quality standards and recommends necessary coaching. They will also identify trends or opportunities to make recommendations for changes and/or improvements. The Quality Assurance Coordinator position will also be in charge of creating and maintaining all training materials including call scripts.What You'll NeedMinimum of one-year CSR training experience.Minimum of two year's customer-service experience.Experience in monitoring contact center calls desired.Experience with Cisco phone systems.Knowledge of CSI/Virtual Observer preferred.BenefitsKeefe offers comprehensive benefits to all regular-full time employees:Medical w/prescription coverageBenefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.DentalVisionBasic Life and Basic Accidental Death and Dismemberment InsuranceVoluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for youKeefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:Paid Time OffCompany Match for the 401(k) Retirement Savings PlanWeekly PayDailyPay providing immediate access to earned wagesEEO StatementWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: