Quality Assurance Coordinator - Volunteers of America : Job Details

Quality Assurance Coordinator

Volunteers of America

Job Location : New York,NY, USA

Posted on : 2025-02-24T04:20:34Z

Job Description :

Quality Assurance Coordinator

Bronx, NY 10462, USA

Req #3042

Tuesday, December 31, 2024

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County including emergency, transitional, and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

Position: Quality Assurance Program Coordinator

The Quality Assurance Program Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Pugsley Family Shelter is a transitional family shelter where asylum seekers are provided with resources, services, and an opportunity to integrate into a new culture and language. To learn more about Volunteers of America-GNY, copy and paste this link into your browser:

Location: 1275 Pugsley Avenue • Bronx, NY 10462

Minimum Qualifications:

  • Bachelor's degree in a related field, two years of experience in supervision, and demonstrated ability in the areas of written and verbal communication.
  • Other necessary skills include training, audit and evaluation data collection, and incident management skills.

Quality Assurance Coordinator Principal Responsibilities:

  • Supporting the Quality Assurance & Research team in answering AWARDS help desk tickets as well as the Vorex Ticketing Management System.
  • Assisting the Director of Performance Management in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings, and other activities as assigned.
  • Participating and assisting in the development of ongoing staff training, including but not limited to, incident report management, case management, and electronic record keeping.
  • Supporting the Senior Director of Research & Evaluation in maintaining ongoing systems for the collection and evaluation of data and program demographics.
  • Supporting the AVP of Quality Assurance & Research in special projects as needed.

    • Employees receive an exceptional benefits package including:

    • Medical
    • Dental
    • Vision
    • Prescription coverage
    • Life insurance
    • Retirement plan
    • Educational Reimbursement Program (includes tuition and license/certification)
    • Paid Time Off which is accrued monthly and rolls over from year to year. In addition:
      • Paid Birthday Holiday

    And much more...

    To learn more about VOA-Greater New York, copy and paste this link into your browser:

    VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

    Other details:

    • Job Family: Program Services - Administration
    • Job Function: Quality Assurance
    • Pay Type: Salary
    • Min Hiring Rate: $60,840.00
    • Max Hiring Rate: $60,840.00
    • Required Education: Bachelor's Degree

    Apply Now

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