Quality Assurance Manager - Glatfelter : Job Details

Overview

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

Responsibilities

* Promote and support highest level of safety, both personally and with others, throughout daily activities.

* Process/Product Quality

* Ensure the ongoing capability of site lab testers through periodic requalification and internal co-ops to minimize the variability of test results

* Ensure updating of inspection and control charting requirements for each product.

* Ensure the accuracy and archiving of laboratory test data and retained samples as company quality records

* Implement new or revised lab test methods as required

* Develop additional opportunities for improvement.

* Address customer complaints via the company customer complaint system. Assign root cause investigations and communicate incident resolution to the customer and/or to company leaders.

* Coordinate quality improvement and monitoring programs with the customers for the plant.

* Report incoming raw material problems.

* Lead the Quality Circle Meetings.

* Responsible for the daily Quality Auditing system for the Site, including the Quality Audit database.

* Maintain all required quality metrics for the site.

* Berry Quality Standards

* Responsible for the sites Quality Standards

* Helps delegate and provides direction and support to site employees who lead sections of the quality standard.

* Provide Site representation during internal and external Quality Audits.

* Responsible for developing and communicating the official Site response to the auditors.

* Participate in audits of other Berry locations.

* Process/Product Development

* Work closely with R&D, production, and process personnel during trial work at the plant.

* Communicate requirements to plant personnel ensuring that all needed special instructions (including set-up, sampling, testing, charting, and labeling) are properly documented.

* Assist in developing product specifications by documenting Berry's process capability as compared to customer specifications and/or requirements.

* Work with Technical Operations, Plant Engineering and Production to develop and justify needed equipment improvements to meet ongoing quality and productivity improvement goals and capabilities for new product requirements.

* Specification Development

* Maintain the Site database of raw material and finished product specifications and standards. Ensure the most recent specifications are in use and that obsolete specifications and standards are archived as per company's retention policy.

* Write and review specifications as necessary.

* Analyze physical property histograms and data trends and determine specification limits based on equipment capabilities and customer requirements.

* Gain customer agreement on product specifications.

* Verify correlation between Company and customer test methods and standard references.

* Customer Service

* Work with the Sales and Marketing Group to service customers as required including occasional visits to Customer facilities.

* Involvement includes discussions of capability (within proprietary limits), complaints, Customer Teams, and other similar items.

* Communicate interactions to Plant Manager(s)/Site Director.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Education: Bachelor's Degree with emphasis in engineering, polymer science, chemistry and statistical tools, or equivalent experience.

* Experience: A minimum of 5 to 7 years relevant experience. Supervisory experience preferred.

* Physical/Cognitive Requirements: Work is performed in an office environment with frequent contact with others. Requires prolonged sitting and frequent bending, stooping and stretching, manual dexterity, the ability to distinguish letters, occasional lifting, and the use of office equipment.