Quality Control Specialist - Quest Diagnostic : Job Details

Quality Control Specialist - San Juan Capistrano, CA - Mon - Fri - 8:00AM-5:00PM

Quality oriented employee who ensures that department maintains inspection readiness at all times. Manages required documentation and ensures regulatory processes are in place. The incumbent actively supports and complies with all company and departmental policies and procedures. This employee will also be responsible for auditing all internal process to ensure compliance with SOP and annually review and revise (if necessary) all SOPs for Specimen Processing and Lab Support. She/He will be responsible for the administration of compliance training, proficiency training and safety training as well as, in conjunction with the department manager, the development and oversight of trainers and training modules.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

• Provides technical and non-technical training duties and responsibilities.
• Monitor Client Concern responses to ensure disciplinary/corrective actions are doled out as described and re-trainings occur as needed.
• Perform monthly audits of attendance to ensure all supervisors have their employees at the correct level of disciplinary action for the respective number of unscheduled TOP days.
• Perform monthly audits of errors to ensure all supervisors have their employees at the correct level of disciplinary action for the respective number of errors they've committed.
• Track departmental QIPs and work with manager to record metrics, calculate them and develop plans to improve on them.
• Oversee department on-boarding for both Specimen Processing and Tech OPs.
• Solicit the topics for and then construct the format of the monthly staff meetings. Collect and file all supervisors' completed sign-off sheets.
• Will be the point person for all inspections – internal and external.
• Maintain all training documents and technical records for Specimen Management and Tech OPs personnel.
• Perform audits of existing processes and proposed corrective actions.
• Facilitate on-site training sessions including but not limited to safety, compliance and proficiency testing.
• Annually review all applicable SOPs to ensure departmental compliance, proposing revisions wherever necessary.
• With trainers, monitor errors to determine where more general educational sessions are necessary. Conduct in-services to educate staff and train the trainer.
• Meet regularly with manager to discuss and review training modules. Suggest room for improvements, for the sake of quality.
• May perform other related tasks as assigned.

QUALIFICATIONS

Required Work Experience:

• 1-2 years of Quality control background

Preferred Work Experience:

• Five years laboratory experience desired
• General lab skills with hands on experience
• Have worked in a manufacturing environment in Quality control is a plus

Physical and Mental Requirements:

N/A

Knowledge:

Knowledge of computer applications (FES, Tandem, SSR, SDS)

Skills:

• Ability to read and write reports and correspondence.
• Ability to speak effectively and present material to be understood by a diverse group of individuals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to troubleshoot problems and provide solutions.
• Ability to work independently, develop training materials and participate in team oriented projects.

EDUCATION

Bachelor's Degree (Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets