Quality Control Technician - North American Electric, LLC : Job Details

Job Summary:

We are seeking a diligent and detail-oriented Quality Technician to join our team at a control panel manufacturing site. The Quality Technician will play a vital role in ensuring the highest standards of quality throughout the production process, with responsibility for both in-line and end-of-line quality control, managing RMAs (Return Merchandise Authorizations), and ensuring the completion of end-item data packets. This position is crucial in maintaining the integrity of our products and ensuring customer satisfaction by meeting or exceeding quality standards.

Key Responsibilities:

• In-Line Quality Control:
• Monitor and assess the quality of products during the manufacturing process, identifying defects or issues early on.
• Perform regular inspections at various stages of production to ensure compliance with specifications and customer requirements.
• Conduct tests and measurements using precision instruments to ensure adherence to design and engineering standards.
• End-of-Line Quality Control:
• Conduct final inspections and testing on completed control panels to verify that products meet all necessary specifications.
• Ensure all product functionality, aesthetic requirements, and safety standards are met before shipping.
• Confirm that proper documentation is in place before product release, including completed end-item data packets.

• RMAs (Return Merchandise Authorizations):
• Manage and process RMAs for defective or returned products, including root cause analysis and coordination of corrective actions.
• Collaborate with engineering and production teams to implement improvements based on returned products and customer feedback.
• Track and maintain records of RMA status, ensuring prompt resolutions and customer satisfaction.
• End-Item Data Packets:
• Compile and verify all necessary documentation, including test results, inspection logs, and certification data, for each completed control panel.
• Ensure accuracy and completeness of end-item data packets for product traceability and customer delivery requirements.
• Support traceability requirements for quality audits and product recalls when necessary.
• Collaboration & Reporting:
• Work closely with the production, engineering, and quality assurance teams to ensure adherence to established quality standards and continuous improvement efforts.
• Assist in the development and implementation of quality control procedures and policies.
• Provide detailed reports on quality metrics, inspection results, and corrective actions taken.
• Continuous Improvement:
• Identify areas for process improvement and work with cross-functional teams to implement corrective and preventive actions.
• Participate in root cause analysis and contribute to problem-solving efforts for recurring quality issues.

Qualifications:

• Education & Experience:
• High school diploma or equivalent required; Associate's degree or technical certification in Quality Control, Manufacturing, or a related field preferred.
• Proven experience (7+ years) in a quality control or quality assurance role within a manufacturing environment, preferably in control panel assembly or related industries.
• Familiarity with quality inspection techniques, including visual inspection, measurement tools (calipers, micrometers), and testing equipment.
• Skills & Knowledge:
• Strong understanding of quality control processes and methodologies.
• Ability to read and interpret blueprints, technical drawings, and product specifications.
• Experience with RMAs and warranty processes, including root cause analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and AutoCad
• Knowledge of industry standards and safety regulations (e.g., UL, IEC, ISO).
• Personal Attributes:
• Excellent attention to detail and strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.

Working Conditions:

• Standard manufacturing environment with some exposure to noise, dust, and temperature fluctuations.
• Must be able to stand, bend, and lift up to 25 lbs as needed.
• Ability to work in shifts or flexible hours based on production needs.