Quality Customer Service Representative - Upsih Enterprises : Job Details

Our firm leverages a scalable customer relations model and trains our talented Quality Customer Service Representatives to prepare, launch, and optimize every product and service campaign with precision, professionalism, and confidence. We're a trusted customer acquisition partner for premier renewable energy companies nationwide, and we are seeking a talented Quality Customer Service Representative to join our growing team!

Enhancing the customer experience to build customer loyalty is the primary focus of all our campaigns. To this end, our resources and expertise are tailored to enhance knowledge about market dynamics and consumer engagement. Companies thrive as a result of our experience and skill, and we are equally dedicated to their customers as our own.

As a Quality Customer Service Representative you will:

• Assist customers by providing accurate renewable energy options that best suit their needs without compromising their energy efficiency or increasing their bill
• Walk the customer through the enrollment and account set up process
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved - you'll do both
• Process upgrades, downgrades, and enrollment with ease, efficiency and transparency
• Maintain excellent time management, and professional customer service at all times, and be able to balance multiple projects and responsibilities
• Have the opportunity to engage in continuous professional development training sessions and participate in a dynamic team-based company culture