Quality Lead - Infosys : Job Details

Job Description

Quality Lead

Reno, NV

The Quality Lead will define the framework for implementing risk quality management plans, measure and control performance of processes, plan and train adequate resources for transformational initiatives/programs, processes, conduct risk analyses, create a platform for sharing best practices, address performance and risk related quality issues with clients, group stakeholders with an objective to ensure consistent and uniform deployment of risk management practices quality services to the client within norms and guidelines of Infosys.

Responsibilities:

* Plan and implement certification and related activities to ensure consistent deployment in all areas.

* Identify and close gaps in process implementation. Provide support for process improvement, act as a point of escalation for issue resolution. Define framework for implementing DC/Domain/practice/client specific Risk quality management plans and approaches to ensure application of Risk quality management practices relevant to the context of the businesses.

* Define procedures and manage internal audits and assessments to maintain compliance to QMS - including framework update, training, issue resolution. Provide and give training on new framework for effective deployment. Track and measure performance and drive improvement to ensure consistent and uniform deployment of designed processes

* Establish the process verification methods and establish control measures in the process for stability and consistent deliverables to minimize and control transaction errors.

* Identify high impact projects and work on transformation along with process owner to make improvements in the process and service delivery.

* Plan for and train adequate number of resources to support the transformation / improvement program. Interact with senior management of the business unit, ensuring adequate trained resources are staffed for effective deployment of new initiatives.

* Identify process level and engagement level risk by performing risk audit and discussion with process owner and COHs. Assess effectiveness of process audit and deployment of quality assurance framework. Track implementation of mitigation plan ensure effectiveness to support de-risking of processes.

* Involve in external activities of seminars, etc. Support participating in external activities, publish write-up, etc. to bring thought leadership in the given area.

* Involve in external activities of seminars, etc. Support participating in external activities, publish write-up, etc. to bring thought leadership in the given area.

* Support process owner to drive improvement plan forecast to improve C-Sat in all areas pertaining to Delivery risk management.

* Planning and implementing quality related training programs, implementing reward and recognition programs. Provide appraisal feedback to direct reportees. Communicates to the employees on the career paths provided to ensure that the employees are engaged and attrition is under control.

* Present to clients on status reports on ongoing Risk Quality related performance. Address operations and quality issues. Present process improvements recommendations, risk mitigation plan and program status to ensure that customers are satisfied.

Basic Qualifications:

* Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

* Minimum of 11 years of related experience related to the job description

About Us:

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 58,090 employees from 111 nationalities, as of June, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.