Quality Manager - New York City, NY : Job Details

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 200,000 additional tenants. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA's Asset & Capital Management (A&CM) Division leads the Authority's capital, sustainability and resiliency programs that comprise a $5 billion capital projects portfolio - one of the largest in NY State - as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA's housing portfolio for the future by piloting and scaling up sustainability and resiliency technologies and practices, improving residents' quality of life while enhancing building performance.

The Quality Assurance Department monitors A&CM's and contractors' compliance with NYCHA's policies and procedures, municipal and federal regulations, and contract specifications and provides strategic guidance to improve performance.

The Quality Assurance Department is seeking a Quality Manager. Reporting to the Director, the successful candidate will provide, with latitude for independent judgment and discretion, direction to the Quality Inspection Section of the Construction Safety & Quality (CSQ) Department. Responsibilities include, but are not limited to the following:

1. Supervise professional inspection staff; assign, monitor and review progress of work; assess work product.

2. Ensure constructability reviews are performed at Project Management Department request.

3. Work closely with Project Management Teams to provide guidance as requested and to follow up on resolution of quality issues identified.

4. Oversee site visits to assess quality of work and to ensure that industry standards are met.

5. Ensure that CSQ Inspectors are adequately trained, and certifications maintained; identify training needs and gaps.

6. Coordinate CSQ attendance at Pre-Start meetings, mock-ups, and sample installations for major projects.

7. Review and edit CSQ Inspector daily reports. Follow-up on outstanding corrective actions.

8. Provide Executive staff and Project Management teams with weekly deficiency resolution updates.

9. Attend meetings with project stakeholders as required and requested.

10. In conjunction with the CSQ Safety Manager, ensure that Safety and Quality inspections are aligned and complementary.

11. Furnish technical advice to staff in matters relating to technical specifications and drawings.

12. Monitor CSQ Quality Inspector performance to maintain consistency and ensure thorough inspections.

13. Track all Comprehensive Quality Inspections and follow up with Project Teams to resolve findings in the best interest of NYCHA.

14. Coordinate with other A&CM Departments to follow up on CSQ recommendations for credits that will be processed later in the project.

15. Generate analysis reports from CSQ Database to assist Project Teams in improving Contractor performance.

NOTE: IF THIS APPOINTMENT IS MADE ON A TEMPORARY BASIS PURSUANT TO 64 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

Additional Information

1. Employees serving in the titles of or who meet the qualification requirements for Administrative Quality Assurance Specialist and Administrative Construction Project Manager will also be considered.

2. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

3. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Minimum Qualifications

1. Seven years of full-time satisfactory experience working at a construction trade or working as an inspector of construction, hoists and rigging, plumbing, boilers, or elevators; at least 18 months of which must have been in a managerial or administrative capacity; or

2. At least two years of experience, as described in 1 above, at least 18 months of which must have been in a managerial or administrative capacity, and a license as a professional engineer or registered architect issued pursuant to the education law; or

3. Education and/or experience which is equivalent to 1 above. All candidates must have at least 2 years of experience as described in 1 above, at least 18 months of which must have been in a managerial or administrative capacity. One year of experience will be credited for each year of apprenticeship in the construction trades or building inspection up to a maximum of three years of the general experience. Education towards a degree in architecture, architectural technology, construction management, engineering, engineering technology, or a related field from an accredited college or university will be credited on the basis of 30 credits for one year of experience, up to a maximum of four years of the general experience. One year of experience will be credited for each year of formal training or education in a field of study relevant to the construction trades up to a maximum of two years of the general experience.

Preferred Skills

1. Ability to perform detailed work under time-sensitive deadlines. 2. Expert knowledge of NYCHA Design guidelines and standards. 3. Ability to work collaboratively with others. 4. Excellent written and verbal communication skills. 5. Proficiency in Microsoft Office. 6. Professional Engineer Licensed in the State of New York or Architect registered in the State of New York.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.