QUALITY OPERATIONS COORDINATOR - State of Illinois : Job Details

Agency: Department of Human Services

Class Title: EXECUTIVE II - 13852

Skill Option: None

Bilingual Option: None

Opening Date: 10/31/2024

Closing Date/Time: 11/15/2024

Salary: Anticipated Salary: $6,339 - $9,178 per month ($76,068 - $110,136 per year)

Job Type: Salaried

Category: Full Time

County: Cook

Number of Vacancies: 1

Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 42501

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Mental Health is seeking to hire an Executive II to serve as Quality Operations Coordinator for the Madden Mental Health Center located in Hines, Illinois to plan, develop, coordinate and implement the facility's Policy Manual Review Program. Works with various disciplines in the development and implementation of the Madden Policy Manual System. Assists the Quality Manager in risk management activities.

Essential Functions

* Serves as Quality Operations Coordinator for the Madden Mental Health Center.

* Coordinates with Staff Development the review of individual records.

* Assists the Quality Manger with TJC and other regulatory group compliance measures.

* Serves as the Chairperson for the DEI committee as well as is a member of other assigned hospital committees (ex: Clinical Programs, Quality Council, Health and Safety, Risk Management, Health Information Management, TJC Chapter Holder) and attends meetings.

* Monitors and evaluates the staff and Consumer Surveys.

* Monitors and reviews reports and outcome measure reports for the Joint Commission, National Research Institute and any other regulatory entities.

* Responsible for the facility's quarterly newsletter.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.

* Requires two (2) years of responsible administrative experience in a public or business organization.

Specialized Skills

* Of the two (2) years of responsible administrative experience, requires one (1) year of experience conducting searches of policies, procedures and rules of standards and guidelines for verification of consistency utilizing Excel, Microsoft and Acrobat Computer Software.

Preferred Qualifications

* Three (3) years of professional experience in developing, maintaining and managing quality assurance methods and processes by determining objectives, setting specifications and assessing results.

* Three (3) years of professional experience analyzing quality assurance data, developing response training, corrective action and follow-up.

* Three (3) years of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.

* Five (5) years of professional experience in a public or private organization maintaining confidentiality and handling sensitive information with professionalism.

* Three (3) years of professional experience performing quality assurance assessment.

* Three (3) years of professional experience communicating with both internal and external stakeholders in oral and written form.

* One (1) year of experience conducting searches of policies, procedures and rules of standards and guidelines for verification of consistency utilizing Excel, Microsoft and Acrobat Computer Software.

Conditions of Employment

* Requires the ability to operate commonly used manual and automated office equipment, systems and software and perform routine maintenance.

* Requires ability to pass the IDHS background check.

* Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: 8:30am - 4:30pm, Monday-Friday, 30-minute unpaid lunch

Work Location: 1200 S 1st Ave, Hines, Illinois, 60141

Division of Mental Health

Madden Mental Health Center

Quality Management

Agency Contact: [email protected]

Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

* A Pension Program

* Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

* 3 Paid Personal Business Days annually

* 12 Paid Sick Days annually (Sick days carry over from year to year)

* 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

* Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

* 13 Paid Holidays annually, 14 on even numbered years

* Flexible Work Schedules (when available dependent upon position)

* 12 Weeks Paid Parental Leave

* Deferred Compensation Program - A supplemental retirement plan

* Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

* Federal Public Service Loan Forgiveness Program eligibility

* GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans

* 5% Salary Differential for Bilingual Positions

* Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

This position DOES contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click Application Procedures in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

* [email protected]

* [email protected]

Nearest Major Market: Chicago