Quality Partner, GMMC, FT, Variable - Prisma Health : Job Details

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for implementing the Pulse clinical operating system quality strategies and best practices locally. As the subject matter expert, coaches, consults with, and supports local clinical and operational leaders in implementing quality improvement programs and initiatives that accelerate and sustain results. Supports structured programs and processes related to quality assurance and performance improvement (QAPI), accreditation and survey readiness, care variation chart reviews and OPPE/FPPE functions locally. Radically collaborates with local and system Clinical Care Experience team members and leaders to support the overall domains of outcomes for Pulse. Ensures the voice of the patient and the front-line team is central to the work and is able to provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement. Uses skills in leading through influence, just culture and psychological safety frameworks to help leaders develop strong learning environments in their areas to drive team member engagement in the work. Develops and implements trainings and participate in system level assignments as needed.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

• Partners with the Clinical Care Experience team to ensure full integration and application of the Pulse clinical operating system locally. Is able to proficiently support quality assurance and performance improvement plans (QAPI), accreditation and survey readiness, care variation chart reviews and OPPE/FPPE functions locally.

• Is able to teach leaders in and use continuous improvement methodologies to close gaps in performance and create a seamless patient and team member experience across the continuum of care. Is competent in conducting needs assessments and gap analyses to assess priority areas and effective interventions. Effectively coaches' leaders in the implementation of best practices and strategies, adhering to performance accountability frameworks.

• Is highly knowledgeable about and interprets quality data to help leaders identify strengths and opportunities as well as measuring progress. Trains leaders in data interpretation and application using appropriate digital tools via Pulse Insights. Is proficient in regulatory guidelines and requirements.

• High degree of self-awareness with the ability to adapt to an individual's or group's needs by meeting them where they are. Strong ability to lead through influence and help leaders create teams of psychological safety and just culture as the foundation of the work. Effective in helping leaders and teams with other areas in the organization to drive improvement and engagement. Highly effective in developing and implementing training sessions at the individual and group levels.

• Is self-motivated, meets deadlines, and is highly reliable in keeping assigned meeting times with teams and leaders on a regular cadence.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Bachelor's degree in clinical or business-related field of study.

• Experience - Three (3) years of experience in the healthcare environment. Experience in quality improvement and accreditation and survey readiness preferred. Continuous improvement and/or training development and implementation preferred.

In Lieu Of

• Bachelor's Degree, candidate with an Associate degree and five (5) years of health care accreditation or regulatory work experience may be considered.

Required Certifications, Registrations, Licenses

• Clinical certifications for quality and safety preferred.

• Six sigma certifications preferred.

Knowledge, Skills and Abilities

• Knowledge of office equipment (fax/copier)

• Proficient computer skills (word processing, database)

• Data entry

• Strong skills in team facilitation to help groups and cross functional teams collaborate to create a seamless patient and team experience across the continuum of care.

• Quality improvement and/or accreditation and survey readiness - Preferred

• Continuous Improvement methodologies - Preferred

• Training development and implementation - Preferred

Work Shift

Variable (United States of America)

Location

Greenville Memorial Med Campus

Facility

7001 Corporate

Department

70019264 Clinical Care Experience - Quality

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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