Quality Specialist - Bellevue University : Job Details

Position Summary: The Quality Assurance Specialist is responsible for auditing new and existing online course and programs to ensure they meet strict university quality standards, guidelines, and expectations.

The position reviews and assesses the configuration of new and existing courses within the university Learning Management System (LMS) to ensure a quality student experience and provides reports to subject matter experts (SME's), Course Developers, and Instructional Designers.

The incumbent collaborates with internal and external stakeholders on a regular basis and has the primary responsibility to ensure the course shell and course materials are accurate and complete prior to creation of a course master.

Essential Functions:

Performs routine quality reviews of online courses prior to and after course offering to test the functionality of learning objects and ensure adherence to cyber-active template guidelines.

* Checks course settings for consistency and adherence to university standards

* Documents findings and communicates with Instructional Designers and/or Subject Matter Experts (i.e. Course Developers) in regard to reviews based on course development

* Updates course review databases throughout the lifecycle process as directed.

* Reviews instructional design, digital media, and learning objects for courses to ensure compliance with university guidelines, quality standards, and project-specific quality requirements

* Assists in problem-solving of issues in live courses related to broken links, videos or files not working, etc.

Assists with researching online topics related to course quality and standards.

* Reviews courses to determine potential system enhancements and prioritizes high-value quality projects

Position Qualifications:

* Associate's degree

* Minimum of two (2) year technical trouble-shooting experience in an educational or training environment.

* Proficiency in Microsoft Office software (Word, PowerPoint, and Outlook).

Skills & Abilities

Experience:

* College-level grammar skills required.

* Excellent customer service and relationship-building abilities with strong oral, written, and interpersonal communications skills.

* Flexible to meet changing priorities and achieve business objectives.

* Strong problem-solving skills and show attention to detail, with excellent demonstrated organizational skills and the ability to multitask.

* Ability to work independently, but also as part of a larger team.

Computer Skills:

* Proficiency using Snagit (or screen-capture equivalent)

* General office and internet skills. Microsoft Office: Excel, Word, etc.

Physical Demands

N (Not Applicable): Activity is not applicable to this occupation.

O (Occasionally): Occupation requires this activity up to 33% of the time (0-2.5+ hours/day)

F (Frequently): Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day)

C(Constantly): Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Stand N

Walk N

Sit C

Handling/Fingering F

Reach Outward N

Reach Above Shoulder N

Climb N

Crawl N

Squat or Kneel N

Bend N

Lift/Carry N

Push/Pull N

Other Physical Requirements: High frequency of computer keyboarding and viewing a computer monitor.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment:

* Critical deadlines may apply.

.

NOTE: The statements above are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University's Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-###-####. In addition to this, Bellevue University is an Equal Opportunity Employer.