QuickLane Advisor - McKie Ford Lincoln : Job Details

The Quick Lane Service Advisor is responsible for the daily operations of the Quick Lane. They assist customers with requests for repairs and for maintenance service. ESSENTIAL DUTIES:

• Manage the daily operations of the Quick Lane
• Supervise work of all lube technicians
• Greets all customers promptly; provides timely professional service
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns
• Establish job assignments with related functions for each employee
• Communicates with customer about status of work
• Coordinates activities to ensure repair work is fixed right the first time and completed on time
• Use quality control procedures designed to monitor quality of work and take corrective action where standards are not met
• Meets or exceeds goals for add-on sales
• Delivers the right car in perfect condition, every time
• Identifies repeat customers and treats them accordingly
• Documents repair order changes
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
• Initiates housekeeping and safety procedures that result in a safe and attractive shop and reception area
• Takes credit card payments from customers

QUALIFICATIONS:

• Some automotive/vocational training preferred
• Experience in an automotive service environment preferred
• Ability to read and comprehend instructions and information
• Ability to operate a motor vehicle
• Valid in-state driver's license and a good driving record
• Ability to use a computer
• Strong ability to communicate both verbally and in writing
• Professional personal appearance
• Work well in a team environment
• Willing to submit to a pre-employment background check & drug screen

TRAINING:

• The dealership will provide a mentor to assist with on the job training for this position.