QuickSTAT Air Logistics Healthcare Customer Care Specialist - Kuehne+Nagel : Job Details

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica/Queens/New York site is looking for a new QuickSTAT Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.**Your Role**Develop andmaintain relationships with clientsProvide shipment-specific processing and timely communication of order updates.**Your Responsibilities**+ Track and trace shipments through alarm management and checkpoint verification at key milestones.+ Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of+ QuickSTAT customers are being satisfied consistently.+ Work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business+ Development (BD) team to ensure maximum client satisfaction.+ Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.+ Ensure all time and temperature requirements are maintained during transit.+ Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.+ Must be able to view computer monitors both at close range and distance+ Reports to Air Logistics Healthcare Manager+ Schedule: Sunday-Thursday 9am-5pm+ _Training schedule: Monday-Friday 9am-5pm_**Your Skills and Experiences**+ Bachelor's degree in Supply Chain Management and Logistics or equivalent experience+ 6+ months Air Logistics experience or equivalent experience+ 1+ years of experience in customer service**Good Reasons to Join**At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-###-#### during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.